ADX261최신기출문제 - ADX261적중율높은인증시험덤프

Itcertkr의 도움을 받겠다고 하면 우리는 무조건 최선을 다하여 한번에 패스하도록 도와드릴 것입니다. 또한 일년무료 업뎃서비스를 제공합니다. 중요한 건 덤프가 갱신이 되면 또 갱신버전도 여러분 메일로 보내드립니다. 망설이지 마십시오. 우리를 선택하는 동시에 여러분은ADX261시험고민을 하시지 않으셔도 됩니다.빨리 우리덤프를 장바구니에 넣으시죠.

ADX261 인증 시험을 준비하려면 응시자는 서비스 클라우드 플랫폼, 기능 및 특정 비즈니스 요구를 충족하도록 사용자 정의 할 수있는 방법을 잘 이해해야합니다. 응시자는 또한 플랫폼 관리 및 유지 관리 경험이 있어야하며 Salesforce 모범 사례에 익숙해야합니다.

>> ADX261최신 기출문제 <<

ADX261적중율 높은 인증시험덤프 - ADX261최고품질 시험대비자료

연구결과에 의하면Salesforce인증 ADX261시험은 너무 어려워 시험패스율이 낮다고 합니다. Itcertkr의 Salesforce인증 ADX261덤프와 만나면Salesforce인증 ADX261시험에 두려움을 느끼지 않으셔도 됩니다. Itcertkr의 Salesforce인증 ADX261덤프는 엘리트한 IT전문가들이 실제시험을 연구하여 정리해둔 퍼펙트한 시험대비 공부자료입니다. 저희 덤프만 공부하시면 시간도 절약하고 가격도 친근하며 시험준비로 인한 여러방면의 스트레스를 적게 받아Salesforce인증 ADX261시험패스가 한결 쉬워집니다.

ADX261 시험을 준비하려면 서비스 클라우드 플랫폼 및 기능에 대한 확실한 이해가 필요합니다. Salesforce는 온라인 과정, 학습 자료 및 실습 시험을 포함하여 개인이 시험 준비를 할 수 있도록 다양한 리소스를 제공합니다. 개인은 시험을 치르기 전에 최소 6 개월 이상의 서비스 클라우드 플랫폼을 사용한 경험이있는 것이 좋습니다.

최신 Certified Service Cloud Consultant ADX261 무료샘플문제 (Q31-Q36):

질문 # 31
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

A. Service Cloud Voice with Tele-pay
B. Field Service with Integrated Payments
C. Experience Cloud with Customer Account Portal template
D. Einstein Bots with Credit Card Payments

정답：A

질문 # 32
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?

A. Create Knowledge Articles and publish internally and publicly.
B. Create a dashboard to track and manage call volumes by type.
C. Configure IVR routing to bypass Tier 1 for the product line.
D. Configure Omni-channel to assign cases directly to Tier 2.

정답：A

설명：
Creating Knowledge articles and publishing them internally and publicly can help reduce the call volumes and escalations for a new product line. Knowledge articles are documents that provide information or solutions to common issues or questions. By publishing them internally, service reps can access them to resolve cases faster and more accurately. By publishing them publicly, customers can access them to find answers on their own without contacting the support call center. This can reduce the workload and improve the satisfaction of both service reps and customers. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Knowledge Overview

질문 # 33
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?

A. Use a mass Quick Action.
B. Use a keyboard shortcut.
C. Run a macro on each case.

정답：A

설명：
For managers at Cloud Kicks who need to update the Case Type field for multiple cases at once using list views, utilizing a mass Quick Action is the recommended Service Console productivity tool. Mass Quick Actions allow users to make updates to multiple records simultaneously from a list view, streamlining the process of updating case information and enhancing efficiency in case management workflows.

질문 # 34
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

A. Provide a self-help Customer Community.
B. Ask sales reps to respond to support Cases
C. Add more support phone lines.
D. Limit Customers to 5 Cases per day.

정답：A

설명：
Adding more support phone lines is a solution that can address the problem of the support team being unable to provide same-day customer assistance due to high demand. Adding more support phone lines can increase the capacity and availability of the support team to handle incoming calls from customers. This can reduce the wait time and improve customer satisfaction. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.service_phone_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.service_phone_setup.htm&type=5

질문 # 35
Universal Containers (UC) recently expanded sales to Mexico and Canad
a. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right knowledge to solve the issue.
Which solution should a consultant recommend to meet the requirements?

A. Configure Omni-Channel Queue-Based Routing.
B. Configure Case Assignment rule and Omni-Channel Supervisor.
C. Configure Omni-Channel Skills-based Routing.

정답：C

설명：
To meet the requirement of routing cases based on language proficiency and knowledge area, Omni-Channel Skills-based Routing is the best solution. Skills-based routing allows cases to be directed to agents who possess the specific skills required to handle the case, such as language fluency and product expertise, ensuring efficient and effective case resolution.

질문 # 36
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ADX261적중율 높은 인증시험덤프: https://www.itcertkr.com/ADX261_exam.html

Zoe Anderson Zoe Anderson

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ADX261최신기출문제 - ADX261적중율높은인증시험덤프

ADX261적중율 높은 인증시험덤프 - ADX261최고품질 시험대비자료

최신 Certified Service Cloud Consultant ADX261 무료샘플문제 (Q31-Q36):

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