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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which milestone can you use for service levels?

A. Warranty validity
B. Status
C. Initial review date
D. Created-on date

Answer: C

NEW QUESTION # 71
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

A. Organization
B. Employee
C. Business role
D. E-mail

Answer: B,C

Explanation:
When creating a new business user in SAP Service Cloud Version 2, it is mandatory to maintain certain key elements. "Employee" information is crucial as it links the user account to an individual's employee record within the organization, providing context and defining the user's position and role within the company.
Additionally, assigning a "Business role" is essential as it determines the access levels, permissions, and functionalities available to the user based on their responsibilities and tasks within the organization.

NEW QUESTION # 72
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Make sure that each organizational unit can have only one function at a time.
B. Assign an employee to several organizational units.
C. Make sure an organizational node can only be set up with a replication process from the back end.
D. Use the Reporting Line function for selection.

Answer: B,D

Explanation:
To set up an organizational structure for a new implementation, the following options are possible:
* Assign an employee to several organizational units. This is possible by using the Employee Assignment function in the Organizational Management work center. An employee can be assigned to multiple organizational units with different validity periods and functions. For example, an employee can be a sales representative in one unit and a service agent in another unit.
* Use the Reporting Line function for selection. This is possible by using the Reporting Line function in the Organizational Management work center. This function allows the administrator to select an organizational unit and display its reporting line, which shows the hierarchical relationship between the unit and its parent and child units. The administrator can also edit the reporting line by adding, removing, or changing the position of the units. References =
* Setting up an organizational structure - SAP Learning, section Assigning Employees to Organizational Units, slide 8-9
* Set Up Guide for SAP Service Cloud Version 2, section Organizational Structure, page 11-12

NEW QUESTION # 73
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field
B. Create a new URL mashup
C. Change the field label
D. Add a new button

Answer: A,D

NEW QUESTION # 74
You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

A. In the case worklist
B. In Agent Desktop
C. In the interaction log
D. In the case

Answer: B,D

Explanation:
With the integration of Microsoft Teams into SAP Service Cloud Version 2, service agents gain the ability to enhance collaboration around case management. The Share Workspace icon, a key feature of this integration, allows agents to initiate shared workspaces directly from a case or within the Agent Desktop environment.
This functionality facilitates real-time collaboration and communication among team members, making it easier to discuss case details, share insights, and collectively work towards resolutions, all within the familiar interface of Microsoft Teams

NEW QUESTION # 75
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New C_C4H56I_34 Dumps Pdf & Valid C_C4H56I_34 Test Pattern

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q70-Q75):

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