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APMG-International Change-Management-Foundation study guide

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APMG-International Change Management Foundation Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channelistrue?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

A. Both 1 and 2 are true
B. Only 1 is true
C. Only 2 is true
D. Neither 1 or 2 is true

Answer: A

Explanation:
Explanation
Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements
1 and 2 are true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 28
Which of the following statements about effective communication and engagement approaches that appeal to hearts and minds are true?
1.Actively responding to contributions makes people feel valued
2.Decisions are based solely on rational reasoning

A. Neither 1 nor 2 is true
B. Only 2 is true
C. Only 1 is true
D. Both 1 and 2 are true

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Appealing to hearts (emotions) and minds (logic) is a key engagement strategy in the APMG Change Management Foundation, blending rational and emotional levers. Let's evaluate each statement thoroughly:
*Statement 1: "Actively responding to contributions makes people feel valued" - This is true. The framework stresses that engagement requires two-way communication, where acknowledging and responding to stakeholder input fosters a sense of worth and belonging. For instance, if employeessuggest improvements during a change workshop and leaders act on them, it builds emotional buy-in (hearts) and trust in the process (minds). This aligns with principles like Dialogue and Inclusivity, making it a cornerstone of effective engagement.
*Statement 2: "Decisions are based solely on rational reasoning" - This is false. Appealing to hearts and minds explicitly involves both emotion and logic. The APMG materials cite examples like storytelling or symbolic actions (e.g., a CEO using a new system publicly) that tap into emotions, not just data-driven arguments. Relying solely on rational reasoning ignores the emotional resistance or motivation critical to change success, contradicting the dual-focus approach.
Thus, only Statement 1 is true, as it captures the emotional engagement aspect vital to the hearts-and-minds strategy, while Statement 2 overlooks the emotional component entirely.

NEW QUESTION # 29
Which action, taken as part of the four-step emergent change process, addresses the current consequences of the change not yet being a reality?

A. Capture what people are experiencing in the present state
B. Create a vision statement that captures the desired future state
C. Identify what people are experiencing once the chances are complete
D. Develop a route-map for implementing the required changes

Answer: D

Explanation:
The four-step emergent change process is a tool to facilitate change that emerges from within an organization, rather than being imposed from outside. The four steps are:
* Capture what people are experiencing in the present state
* Identify what people are experiencing once the changes are complete
* Create a vision statement that captures the desired future state
* Develop a route-map for implementing the required changes
Therefore, the action that addresses the current consequences of the change not yet being a reality is to capture what people are experiencing in the present state.References: https://apmg-international.com/sites
/default/files/Change%20Management%20Foundation%20Sample%20Paper%2022%20-%20v1.0.pdf (page
11)

NEW QUESTION # 30
Which advice is given about managing the 'complex responsive processes' that surround emergent change?

A. Focus on the main purpose of the change father than specific events
B. Restrict communications about change to only those who need to know
C. He prepared to spend time addressing every specific issue that anses
D. Ignore any 'unofficial' discussions between managers and staff

Answer: A

Explanation:
Emergent change is a type of change that arises from within an organization, rather than being imposed from outside. Emergent change is influenced by complex responsive processes, which are the patterns of interaction and communication that occur among people in an organization. To manage these processes, change leaders should focus on the main purpose of the change rather than specific events, as this helps to create a shared vision and direction for the change. The other options are not good advice for managing complex responsive processes, as they either ignore, restrict, or overreact to them, which can hinder the emergence and adaptation of the change.References: https://apmg-international.com/sites/default/files/Change%20Management%
20Foundation%20Sample%20Paper%2032%20-%20v1.0.pdf (page 11)

NEW QUESTION # 31
What stage immediately follows the reflective observation' stage, described in Kolb's learning cycle?

A. No other stage follows reflective observation
B. Abstract conceptualization
C. Practical experimentation
D. Concrete experience

Answer: B

Explanation:
Kolb's learning cycle is a model that describes how people learn from experience. The model consists of four stages: concrete experience, reflective observation, abstract conceptualization, and active experimentation.
Concrete experience is when people have a direct involvement in a situation or activity. Reflective observation is when people review and reflect on what they have done and observed. Abstract conceptualization is when people draw conclusions and form generalizations from their reflections. Active experimentation is when people apply their learning to new situations or modify their behavior accordingly.
Therefore, the stage that immediately follows the reflective observation stage is abstract conceptualization.
References: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%
20Sample%20Paper%2025%20-%20v1.0.pdf (page 11)

NEW QUESTION # 32
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Pass Guaranteed Quiz 2025 APMG-International Change-Management-Foundation–Professional Test Certification Cost

APMG-International Change-Management-Foundation study guide

APMG-International Change Management Foundation Exam Sample Questions (Q27-Q32):

Updated Test Certification Change-Management-Foundation Cost Covers the Entire Syllabus of Change-Management-Foundation

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