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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
Topic 2	CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.
Topic 3	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
Topic 4	Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.
Topic 5	Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.
Topic 6	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.
Topic 7	Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q13-Q18):

NEW QUESTION # 13
A company is preparing for a ServiceNow instance upgrade. Which tool shortens the time tovalidate critical processes post-upgrade?

A. Test Management 2.0
B. Manual testing scripts
C. Automated Testing Framework (ATF)
D. System health dashboard

Answer: C

Explanation:
The Automated Testing Framework (ATF) is the best tool for quickly validating critical processes after a ServiceNow instance upgrade. Here's why:
Automated Execution: ATF allows you to create automated tests that can be run quickly and repeatedly after the upgrade. This significantly reduces the time required for testing compared to manual methods.
Comprehensive Coverage: You can create automated tests for various processes, workflows, UI actions, and business rules, ensuring comprehensive validation of critical functionality.
Regression Testing: ATF is particularly valuable for regression testing, ensuring that the upgrade hasn't introduced any unexpected issues or broken existing functionality.
Why not the other options?
A: Test Management 2.0: While Test Management 2.0 provides a framework for managing tests, it doesn't inherently shorten the testing time itself. It can be used with ATF to organize and track automated tests.
C: Manual testing scripts: Manual testing is time-consuming and prone to errors, especially for repetitive tasks involved in upgrade validation.
D: System health dashboard: This dashboard provides an overview of system performance and health, but it doesn't directly validate specific processes or workflows.

NEW QUESTION # 14
What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?

A. Customization, consistent analysis, and data governance
B. Rationalization, outage reduction, and business processes alignment
C. Automated deployment, maintenance efficiency, and comprehensive monitoring
D. Improved security, increased storage capacity, and faster processing speed

Answer: A

Explanation:
The CSDM offers several key benefits, and the best fit among the options isD. Customization, consistent analysis, and data governance.Here's why:
* Customization:CSDM provides a framework, but it allows for customization to fit specific organizational needs. You can extend the data model with new CI classes and attributes while maintaining a consistent structure.
* Consistent Analysis:CSDM enables consistent reporting and analysis across the organization by providing a standardized structure for CMDB data. This makes it easier to gain insights into services, applications, and their supporting infrastructure.
* Data Governance:CSDM promotes data governance by establishing clear definitions, relationships, and ownership for data within the CMDB. This helps ensure data quality and consistency.
Why not the other options?
* A:While CSDM can indirectly contribute to rationalization and business process alignment, these are not its primary benefits. Outage reduction is more related to incident and problem management.
* B:Improved security, storage capacity, and processing speed are not direct benefits of CSDM. These are more related to the underlying ServiceNow platform infrastructure.
* C:Automated deployment and maintenance efficiency are not core benefits of CSDM. While CSDM can support these areas, they are not its main focus.

NEW QUESTION # 15
Which type of testing is best suited for scenarios requiring repeated execution of tasks over a long period of time?

A. Usability testing
B. Ad hoc testing
C. Manual testing
D. Automated testing

Answer: D

Explanation:
Automated testing is ideal for scenarios involving repetitive tasks over extended periods. Here's why:
Efficiency: Automated tests can execute tasks much faster than humans.
Consistency: Automated tests perform the same steps precisely every time, eliminating human error.
Endurance: Automated tests can run continuously for long durations without fatigue.
Regression Testing: Automated tests are excellent for regression testing, repeatedly checking that existing functionality hasn't been broken by new changes.
Why not the other options?
B: Usability testing: Focuses on user experience and requires human observation.
C: Ad hoc testing: Informal, unplanned testing without specific test cases.
D: Manual testing: Performed by humans, which can be time-consuming and prone to errors for repetitive tasks.

NEW QUESTION # 16
What is the main focus in the Foundation stage of implementing the CSDM framework?

A. Working on CMDB tables associated with ITSM
B. Setting up relationships between technology and business
C. Preparing accurate business information for reporting
D. Identifying and populating network infrastructure CIs

Answer: B

Explanation:
The Foundation stage of the CSDM framework focuses primarily on establishing the core structure of your CMDB. This involves:
* Defining the scope:Determine which services and applications will be managed within the CMDB.
* Building the foundation data model:Implement the core CSDM classes and their relationships. This includes key classes like Application Service, Business Application, and Technical Service Offering.
* Populating foundational data:Start populating the CMDB with basic information about your core services, applications, and the technologies that support them.
Why not the other options?
* A:While network infrastructure CIs are important, they are not the primary focus in the Foundation stage. The focus is on the core service and application model.
* B:Accurate business information is crucial for reporting, but the Foundation stage prioritizes establishing the structural relationships within the CMDB.
* D:Working with ITSM tables is part of the broader CMDB implementation, but the Foundation stage focuses on the core CSDM classes, which extend beyond ITSM.

NEW QUESTION # 17
A CTA is guiding a client through the final step of planning a ServiceNow integration. What critical aspect should the CTA prioritize when gathering technical details?

A. Assessing network and system communication needs
B. Estimating the projected integration data metrics
C. Planning the communication for the integration go-live
D. Determining the color scheme for integration UI

Answer: A

Explanation:
In the final planning stage of a ServiceNow integration, the CTA should prioritize assessingnetwork and system communication needs. This involves:
Connectivity: Verifying network connectivity between ServiceNow and the external system. This includes checking firewalls, ports, and any required network configurations.
Protocols: Determining the communication protocols to be used (e.g., REST, SOAP, JDBC).
Security: Ensuring secure communication channels, including authentication and encryption requirements.
Performance: Considering bandwidth requirements and potential performance impacts on both systems.
Why not the other options?
B: Determining the color scheme for integration UI: While UI considerations are important, they are not the primary focus during the technical details gathering stage.
C: Planning the communication for the integration go-live: Communication planning is important but separate from the technical details of the integration itself.
D: Estimating the projected integration data metrics: Data volume estimates are useful, but the primary focus is on ensuring successful communication between the systems.

NEW QUESTION # 18
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CTA Study Group - Authorized CTA Pdf

Latest CTA Testking Torrent & CTA Pass4sure VCE & CTA Valid Questions

ServiceNow CTA Exam Syllabus Topics:

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q13-Q18):

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