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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?

A. Subscription-based (SaaS) pricing.
B. Concurrent Session License (floating).
C. Perpetual License with annual maintenance.
D. Named User License (per agent).

Answer: A

NEW QUESTION # 12
Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A. The IVR self-service menu.
B. The call recording system.
C. Workload Management within the ICD.
D. The "Do Not Disturb" button on the UAP.

Answer: C

NEW QUESTION # 13
What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

A. There is no significant difference.
B. Predictive dialing is only for surveys, while progressive is for sales.
C. Progressive dialing is faster and more aggressive than predictive dialing.
D. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.

Answer: D

NEW QUESTION # 14
What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A. They are synonymous terms for the same functionality.
B. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.
C. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
D. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.

Answer: B

NEW QUESTION # 15
What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?

A. Voice quality may be reduced.
B. The IVR prompts will not play correctly.
C. Call recording functionality will be disabled.
D. Agent login credentials and customer data transmitted could be intercepted.

Answer: D

NEW QUESTION # 16
......

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Free PDF 2025 Huawei High-quality H21-287_V1.0: HCSP-Presales-Service(AICC) V1.0 Exam Bootcamp

H21-287_V1.0 Test Study Guide | Test H21-287_V1.0 Free

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q11-Q16):

The best Pass Products H21-287_V1.0 Actual Exam Dumps Questions: HCSP-Presales-Service(AICC) V1.0 - Exam4Free

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