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Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2	Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 3	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Genesys Cloud CX: Developer Certification Sample Questions (Q60-Q65):

NEW QUESTION # 60
You can add a new Prompt using API endpoints.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 61
Which of the following statements defines a fatal question in an Evaluation Form?

A. Fatal questions are critical questions If scored No the agent will be removed from the queue.
B. Fatal questions are the same as critical questions.
C. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
D. Fatal questions are weighted higher than non-fatal questions.

Answer: C

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

NEW QUESTION # 62
Which of the following statements is NOT true regarding Management Units?

A. Agents that handle the same set of interactions should belong to the same management unit.
B. Management Units partition agents and interactions into logical groups.
C. They help you create, manage, and view schedules for a group.
D. A maximum of 100 agents can be added lo a single Management Unit.

Answer: D

Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.

NEW QUESTION # 63
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.

NEW QUESTION # 64
Disabling file attachments in chat is related to _______________.

A. Telephony
B. Chat Settings
C. Global Settings
D. Security and Compliance

Answer: D

Explanation:
Disabling file attachments in chat is managed under Security and Compliance settings in Genesys Cloud CX, where administrators control data sharing options to meet organizational security policies.

NEW QUESTION # 65
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New Exam GCX-GCD Labs | High-quality GCX-GCD Exams Torrent: Genesys Cloud CX: Developer Certification 100% Pass

2026 Exam GCX-GCD Labs | Trustable 100% Free GCX-GCD Exams Torrent

Genesys GCX-GCD Exam Syllabus Topics:

Genesys Cloud CX: Developer Certification Sample Questions (Q60-Q65):

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