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ITIL 4 Foundation Certification Exam is suitable for IT professionals who want to advance their careers in IT service management. It is also ideal for those who want to understand the ITIL 4 framework and how it can be applied in their organizations. Additionally, the certification exam is suitable for IT consultants, business managers, and students who want to enhance their knowledge of IT service management.

ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.

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ITIL 4 Foundation Certification Exam is a valuable certification program that equips professionals with the necessary knowledge and skills to manage IT services effectively. ITIL 4 Foundation Exam certification provides a solid foundation for professionals who want to advance their careers in IT service management and for those who want to understand the ITIL 4 framework. ITIL-4-Foundation Exam covers various aspects of IT service management, including the service value chain, guiding principles, governance, and continual improvement.

ITIL 4 Foundation Exam Sample Questions (Q375-Q380):

NEW QUESTION # 375
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A. Centralized
B. Virtual
C. Local
D. Outsourced

Answer: D

NEW QUESTION # 376
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A. Change management
B. Service request management
C. Incident management
D. Service level management

Answer: C

Explanation:
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 377
Which statement about outcomes is CORRECT?

A. An outcome depends on at least one output to deliver a result
B. Outcomes enable products to be delivered to a stakeholder
C. Outcomes provide assurance to stakeholders on how a service performs
D. An outcome defines the amount of money spent on technology for a service

Answer: A

Explanation:
Explanation
It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.
Outputs are nearly always quantitative, with data available to show whether these have been delivered.
Outputs are easy to report on and to validate. There is no grey area.
Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.
https://www.bmc.com/blogs/outcomes-vs-outputs/

NEW QUESTION # 378
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A. Problem management
B. Change enablement
C. Service request management
D. Incident management

Answer: D

NEW QUESTION # 379
Which guiding principle recommends collecting data before deciding what can be re-used?

A. Progress interactively with feedback
B. Start where you are
C. Keep it simple and practical
D. Focus on value

Answer: B

NEW QUESTION # 380
......

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ITIL-4-Foundation New Dumps Free & ITIL-4-Foundation Reliable Test Book

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ITIL 4 Foundation Exam Sample Questions (Q375-Q380):

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