MB-230資格関連題 & MB-230認定資格

MB-230試験問題は高品質であり、試験に簡単かつ正常に合格するのに役立ちます。 MB-230試験の質問により、99％の合格率と高いヒット率が得られるため、Microsoft試験に合格できないことを心配する必要はありません。当社のMB-230試験トレントは、専門家によって編集され、経験豊富な専門家によって承認され、理論と実践の開発状況に応じて更新されます。当社のMB-230ガイドトレントは、試験をシミュレートしてタイミング機能を向上させることができます。

我々はあなたが我々のMB-230問題集を通して試験に合格できるのを保証しています。もし不幸であなたが試験に失敗しましたら、あなたの成績書のスキャンをもらって、我々は全額であなたにMB-230問題集の金額を返金して、あなたの失敗するための経済損失を減少します。

>> MB-230資格関連題 <<

Microsoft MB-230認定資格、MB-230試験勉強過去問

あなたはMB-230試験資料がいいと思っていますが、MB-230試験資料の合格率を心配しています。ここで言いたいのは心配する必要がないということです。弊社には、MB-230試験資料の合格率について、記載があります。合格率が高くて、多くの人はMB-230試験に合格しました。また、MB-230試験資料について、何か質問がありましたら、弊社とご連絡いただきます。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q257-Q262):

質問 # 257
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

1 - Create new entitlement in Service Management.
2 - Add the start date and end date.
3 - Save the entitlement and then add the entitlement channel.
4 - Add the entitlement channel as phone with 25 as the tital term.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer
Topic 2, Lamna HealthCare
Overview
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Lamna Healthcare Company provides health care services to communities across the region. The company provides telehealth services only and does not offer in-person appointments. The company has staff that speak English and Spanish.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted by phone or by using a computer.
Current environment. Services
Lamna provides two types of appointments: wellness and sick. A doctor and a nurse are scheduled for each sick appointment. A doctor or a nurse are scheduled for wellness appointments.
Current environment. Employees
General
Employees are located in the Pacific and Eastern time zones.
Case representatives
Case representatives handle incoming calls, provide information to patients for appointments, and schedule follow-up calls with doctors. Case representatives can also help with people who want to chat online.
All case representatives work eight-hour shifts. Case representatives typically focus on cases that involve one type of illness. The case representatives may back up others when call volumes are large.
Several case representatives speak both Spanish and English. The only company holidays the case representatives have off are New Year's Eve day and New Year's Day.
Customer satisfaction and escalation
Customer satisfaction representatives monitor all activity and ensure that there is a uniform process for all calls. Case managers schedule shifts and are a point of escalation.
Requirements. System and resources
Each employee must use the system.
Case managers must be users in the system but must not be available for the scheduling rotation or manually assigned.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Cases
The system must support live chats, texting, and Twitter.
Case representatives must be able to chat, text, and tweet without exiting the system they use to track calls.
Case representatives must be able to chat live only with customers whose calls are routed or assigned to them.
Managers must be able to monitor all communication as well as add or delete quick replies.
Customer satisfaction representatives must be able to read agent scripts and workflows.
A live chat must pop up each time someone fills out the form to register for an appointment. The live chat must automatically be sent to the case representative who is best qualified to answer the question.
There are two type of queues: regular and escalated.
Tickets must be routed to the most qualified representative for the illness.
Tickets assigned to a representative must be automatically placed in that representative's queue.
Requirements. Chat escalation process
Each division must have one manager for escalations.
Patients who request an escalation from the website must automatically be routed to a chatbot. The patient will answer predefined questions and will be alerted that someone will call them back. Chat transcripts must be sent to the appropriate manager.
Only escalations must go to the chat bot.
You must create two types of Omnichannel queues: regular and escalated.
Only managers must be able to access the Omnichannel Insights dashboard.
Requirements. Managers
Managers must be able to review weekly productivity reports for representatives by using Omnichannel Insights dashboards.
Managers must be able to monitor patient moods during patients' conversations with representatives.
Managers must be able to determine whether a patient is feeling negative during a live chat with a representative.
Requirements. Appointments
Representatives must be able to schedule appointments and see everyone's free/busy time during their scheduled working hours.
Appointments must be scheduled by representatives in open time slots for nurses and doctors.
Nurses and doctors must be booked for 30-minute time slots.
Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Analytics
You must implement Customer Insights to keep track of how well representatives are managing customers' requests.
Analytics must be viewable only in the production environment.
You must ensure that only escalation managers can create workspaces and control access to workspaces Case representatives must be rated on knowledge of their primary specialty and their backup specialty.
Case representatives must only be able to view workspaces.
Managers must be able to review dashboards in the Chat channel to ensure that case representatives are meeting their objectives.

質問 # 258
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: Set the input parameter type as Option set for the action.
Does the solution meet the goal?

A. No
B. Yes

正解：A

解説：
Section: Topic 1, Perform Configuration

質問 # 259
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
* Users must have their own queues that no one else can access.
* Users must not be able to view each other's queue.
* Users must be able to work from the support queue.
Solution:
* Set up each user queue to be private.
* Set up level1 and level2 queues to be private and add applicable members.
* Set up the support queue to be public.
Does the solution meet the goal?

A. No
B. Yes

正解：A

解説：
Explanation
The level1 and level2 queues must be public so the users can access them.
Note: Public: All users can see and access these queues, depending on their security role.
Users pick items from the queue. The items that a user picks are then moved to that user's personal queue.
Private: Access to these queues is assigned to specific users. (Members are defined on the queue record.) Users pick items from the queue. The items that a user picks are then moved to that user's personal queue.
Also:
In Customer Service, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
Public queues: Create to let everyone in the organization view the queue and all of its items.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

質問 # 260
A company uses Dynamics 365 Customer Service.
The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?

A. Requirement groups
B. Schedule with travel time and distance
C. Fulfillment preferences
D. Resource crew scheduling
E. Schedule within time constraints

正解：C

解説：
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups

質問 # 261
You are a Dynamics 365 Customer Service representative.
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.
What should you use?

A. Share
B. Save and route
C. Run workflow
D. Add to queue

正解：D

質問 # 262
......

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MB-230認定資格: https://www.it-passports.com/MB-230.html

MB-230情報通信技術の進歩は、ビジネスと生産をバリューチェーンに引き上げ、市民の生活の質を向上させる大きな可能性を生み出します、Microsoft MB-230資格関連題だからいろいろな方は試験を借って、自分の社会の地位を固めたいです、Microsoft MB-230資格関連題しかも、昇進と高給も実現できます、多くの受験者はMB-230試験の難しさに負けていますが、MB-230試験の資料を知っていれば、難易度を簡単に克服できます、Microsoft MB-230資格関連題 JapanCertを選ぶのは成功を選ぶと同じです、なぜ彼らがMB-230問題集を選ぶかというと、弊社のMB-230問題集は高品質で、便利で、勉強しやすいからです。

ほとんどの人がそうだった、見たことないようなお菓子が入ってる、MB-230情報通信技術の進歩は、ビジネスと生産をバリューチェーンに引き上げ、市民の生活の質を向上させる大きな可能性を生み出します、だからいろいろな方は試験を借って、自分の社会の地位を固めたいです。

MB-230試験の準備方法 | 有難いMB-230資格関連題試験 | 実用的なMicrosoft Dynamics 365 Customer Service Functional Consultant認定資格

しかも、昇進と高給も実現できます、多くの受験者はMB-230試験の難しさに負けていますが、MB-230試験の資料を知っていれば、難易度を簡単に克服できます、JapanCertを選ぶのは成功を選ぶと同じです。

Sam Lowe Sam Lowe

Biography

MB-230資格関連題 & MB-230認定資格

Microsoft MB-230認定資格、MB-230試験勉強過去問

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q257-Q262):

MB-230試験の準備方法 | 有難いMB-230資格関連題試験 | 実用的なMicrosoft Dynamics 365 Customer Service Functional Consultant認定資格

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