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Salesforce Administer and Maintain Service Cloud Sample Questions (Q195-Q200):

NEW QUESTION # 195
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?

A. Incorporate the additional requirements to the project scope and continue with the original project schedule.
B. Document the gap in requirements and discuss the schedule and budget Impact with the project team.
C. Prepare a change order to account for the additional requirements and communicate the new project schedule.

Answer: B

NEW QUESTION # 196
A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?

A. Verify that users have access to the Chat buttons.
B. Verify that users are assigned the Chat feature license.
C. Verify that users have access to the Chat public group.
D. Verify that users are assigned the Chat user profile

Answer: B

NEW QUESTION # 197
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?

A. Social Media Marketing message tagging.
B. Social Persona for Twitter and Facebook.
C. Social Customer Service for Twitter and Facebook.
D. Einstein Bot social queues.

Answer: C

NEW QUESTION # 198
A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact Information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?

A. Experience Cloud with payment processing
B. Einstein Bots with check processing
C. Service Cloud Voice with Tele-pay

Answer: A

Explanation:
To decrease service costs and modernize the process of paying invoices and updating contact information, implementing an Experience Cloud site with integrated payment processing capabilities is recommended. This allows customers to manage their accounts and transactions online, reducing reliance on paper-based processes and enhancing overall efficiency.

NEW QUESTION # 199
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

A. Configure Service Contracts.
B. Create an Entitlement Process.
C. Set up Milestones.
D. Enable Work Orders.

Answer: B,C

NEW QUESTION # 200
......

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100% Pass Quiz Unparalleled ADX261 Latest Exam Book: Valid Administer and Maintain Service Cloud Exam Fee

ADX261 Latest Exam Book | Pass-Sure Valid ADX261 Exam Fee: Administer and Maintain Service Cloud 100% Pass

Salesforce Administer and Maintain Service Cloud Sample Questions (Q195-Q200):

Salesforce ADX261 Desktop Practice Test Software- Ideal for Offline Self-Assessment

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