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Cisco 500-442 Exam covers a range of topics related to administering Cisco Contact Center Enterprise solutions, including installation and configuration, administration and management, troubleshooting, and maintenance. Candidates are tested on their ability to configure and manage various components of a contact center environment, including call routing, queuing, and reporting. Additionally, candidates must demonstrate their proficiency in troubleshooting common issues and maintaining the overall health of the contact center.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q26-Q31):

NEW QUESTION # 26
What value is used for Variable REQUERY_NO ANSWER?

A. 0
B. 1
C. 2
D. 3

Answer: A

Explanation:
The value used for VariableREQUERY_NO_ANSWERis A. 1. This variable is typically used in scripting to handle situations where a requery is necessary due to no answer conditions. Setting this variable to 1 enables specific routing behaviors or actions in response to no answer scenarios, improving call handling and routing efficiency.References:Cisco's Scripting and Configuration documentation for Contact Center solutions often includes information on system variables likeREQUERY_NO_ANSWER, detailing their usage and impact on call routing logic.

NEW QUESTION # 27
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Administrative Scripts
B. Agents
C. Deleted Objects
D. Dialed Numbers
E. Routing Scripts

Answer: D,E

NEW QUESTION # 28
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A. Browse
B. Monitor
C. Quick Edit
D. Edit

Answer: B

Explanation:
In script editing environments like Cisco's Script Editor for Unified Contact Center Enterprise (UCCE), the Monitor mode is indicated by a visual change in the script's appearance, specifically to a bright white background with black dots. This mode allows users to view real-time data and how the script is performing without making any changes to the script itself. It's a diagnostic view that helps in monitoring the script's execution in a live environment.References:Cisco Script Editor documentation provides details on the different script modes, including Monitor mode, and how they are visually represented within the editor.

NEW QUESTION # 29
How can the Extension Mobility feature be described?

A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Answer: A

Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0

NEW QUESTION # 30
What is the maximum number of attributes that can be assigned to an Agent?

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
In Cisco Contact Center Enterprise (CCE) environments, an agent can be assigned a maximum of 50 attributes. These attributes can include skills, proficiency levels, and other characteristics that help in routing calls to the most appropriate agent based on the requirements of the incoming contact and the agent's expertise.References:This information is typically found in Cisco CCE documentation, particularly in sections related to agent configuration and skill management.

NEW QUESTION # 31
......

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q26-Q31):

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