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最受歡迎的ITIL-4-Foundation真題材料,全面覆蓋ITIL-4-Foundation考試知識點
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最新的 ITIL 4 ITIL-4-Foundation 免費考試真題 (Q229-Q234):
問題 #229
Which can act as an operating model for an organization?
- A. Continual improvement
- B. The service value chain
- C. The four dimensions of service management
- D. The ITIL guiding principles
答案:B
問題 #230
Which is a financially valuable component that can contribute to the delivery of a service?
- A. Service offering
- B. IT asset
- C. Sponsor
- D. Configuration item
答案:B
解題說明:
Explanation
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20a
問題 #231
Which statement about the input and output of the value chain activities is CORRECT?
- A. The organization's governance will determine the inputs and outputs of each value chain activity
- B. Each value chain activity receives inputs and provides outputs
- C. Input and output are fixed for each value chain activity
- D. Some value chain activities only have input, whereas others only have outputs
答案:B
解題說明:
Explanation
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/
問題 #232
Which practice establishes a channel between the service provider and its users?
- A. Supplier management
- B. Service desk
- C. Relationship management
- D. Change enablement
答案:B
問題 #233
In service relationships, what is a benefit of identifying consumer roles?
- A. It provides shared service expectations
- B. It enables effective stakeholder management
- C. It removes constraints from the customer
- D. It enables a common definition of value
答案:B
問題 #234
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