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Salesforce CRM is one of the most widely used customer relationship management platforms in the world. It is designed to help businesses of all sizes manage their customer interactions, automate sales processes, and streamline their operations. Salesforce offers a range of certifications to professionals who want to develop their skills and knowledge in this area. One of these certifications is the Salesforce CRT-261: Certification Preparation for Service Cloud Consultant.

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The benefit in Obtaining the CRT-261 Exam Certification

When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q107-Q112):

NEW QUESTION # 107
Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level agreements (SLAs).
Which feature should a consultant use to meet this request?

A. Entitlement process
B. Service Contracts
C. Salesforce Survey

Answer: A

Explanation:
To hold service agents accountable for maintaining customer service-level agreements (SLAs), implementing an Entitlement Process is recommended. This feature allows for the definition and management of SLAs for each customer, providing a structured framework to monitor case handling against agreed service levels and ensuring agent accountability in meeting customer service commitments.

NEW QUESTION # 108
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

A. Lightning External Apps Starter
B. High Volume Customer Portal
C. Customer Community
D. Customer Community Plus

Answer: D

Explanation:
Customer Community Plus is a type of Community license that should be used to meet the requirements of allowing customers to submit cases and see a dashboard of case resolution history. Customer Community Plus licenses are used for external users who access Experience Cloud sites and need to access standard CRM functionality, such as creating and managing cases, viewing reports and dashboards, or collaborating with other users. Customer Community Plus licenses are based on the number of named users and are suitable for frequent or high-value customers who need full access to Service Cloud features. Verified References: Service Cloud Consultant Certification Guide & Tips, Experience Cloud User Licenses

NEW QUESTION # 109
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?

A. Contact Request flow
B. Lightning Component
C. Case queues
D. Direct Messaging

Answer: A

NEW QUESTION # 110
Universal Container wants to let its customers intercat real time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Web-to-Case
B. Customer Community
C. Case Assignment Rules
D. Emebedded Chat Service

Answer: D

Explanation:
Embedded Chat Service is a feature that can meet the requirement of allowing customers to interact real time with support agents from their computers and mobile devices. Embedded Chat Service allows administrators to embed a chat widget on any web page or mobile app that customers can use to start a live chat session with an agent. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, file transfer, and chat transfer. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
snapins_chat_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.snapins_chat_setup.
htm&type=5

NEW QUESTION # 111
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

A. Set up insert Article into Social post and enable the customer community portal.
B. Set up communication channel layouts in the object manager to use Insert Article into Social post.
C. Create a Visualforce page on the customer community portal.
D. Create a Chatter group and invite the customer to join with an external chatter user.

Answer: B

Explanation:
Setting up communication channel layouts in the object manager to use Insert Article into Social post is a solution that can enable article insertion into social interactions in Lightning Knowledge. Communication channel layouts allow administrators to customize how articles appear in different channels, such as email, chat, or social media. Insert Article into Social post is an action that allows agents to insert articles into social posts using Social Customer Service. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
knowledge_communication_channel_layouts.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
knowledge_insert_article_content_email.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
social_customer_service_overview.htm&type=5

NEW QUESTION # 112
......

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Salesforce Unparalleled CRT-261 Valid Dumps Files Pass Guaranteed Quiz

Exam CRT-261 Tutorials - CRT-261 Free Vce Dumps

The benefit in Obtaining the CRT-261 Exam Certification

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q107-Q112):

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