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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Topic	Details
Topic 1	Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
Topic 2	Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 3	Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 4	Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 5	Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q107-Q112):

NEW QUESTION # 107
The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?

A. Information and Technology
B. Organization and People
C. Value Streams and Processes
D. Partners and Suppliers

Answer: B

NEW QUESTION # 108
What problem management process or activity is MOST LIKELY to have a dependency on third parties?

A. Problem prioritization
B. Error control
C. Reactive problem identification
D. Creation of problem models

Answer: B

Explanation:
Error control is most likely to have a dependency on third parties, especially when the errors are related to third-party software or services. This process involves managing known errors and may require input from vendors or suppliers to provide patches, updates, or other fixes. As a result, coordination with external partners is often essential in resolving such issues.

NEW QUESTION # 109
The request catalogue is a part of what other source of information?

A. Service request models
B. Service level agreements
C. The service catalogue
D. The service desk

Answer: C

Explanation:
The request catalogue is a subset of the service catalogue, which contains detailed information about all services available to users, including how to make service requests. The service catalogue provides a comprehensive view of services and their request options, ensuring users know how to access the services they need.

NEW QUESTION # 110
Which of the following roles is typically the request initiator in the service request management practice?

A. Service owner
B. Product Owner
C. Any user or authorized user representative
D. Technical specialist

Answer: C

Explanation:
In the service request management practice, service requests are typically initiated by users or their authorized representatives who require assistance or access to services. These requests are usually routine and standardized, such as password resets or access to software, and can be initiated by any user or an authorized user representative.
User Initiation: Service requests are meant to fulfill user needs related to service consumption. Any user or an authorized representative can initiate these requests, making this role central to the service request management process.
Option A ("Any user or authorized user representative") is the correct answer because it aligns with ITIL 4's definition of service request initiators.
Incorrect Options:
Option B (Product Owner): This role focuses on product development and delivery, not initiating service requests.
Option C (Service Owner): The service owner manages the overall service, not individual requests.
Option D (Technical Specialist): They provide expertise but are not typically request initiators.

NEW QUESTION # 111
A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.
Which TWO workshops should the problem manager attend?
1. Incident detection
2. Incident registration
3. Incident resolution
4. Incident closure

A. 2 and 3
B. 1 and 4
C. 1 and 2
D. 3 and 4

Answer: D

Explanation:
The value stream focused on restoring normal service after an incident is primarily concerned with the latter stages of the incident lifecycle. Let's break down why:
Incident detection and registration (1 & 2): These are the initial stages of incident management, where the focus is on identifying and logging the incident. While important, they don't directly contribute to restoring service.
Incident resolution (3): This is where the actual work to fix the underlying issue and restore service takes place. The problem manager's expertise in identifying and addressing root causes can be invaluable in this stage.
Incident closure (4): This involves verifying that the service has been restored, documenting the resolution, and conducting any necessary follow-up actions. The problem manager can contribute to ensuring that the problem has been adequately addressed and preventive measures are in place.
Therefore, the problem manager should attend workshops 3 and 4, as these are the stages where their expertise and involvement will be most beneficial in improving the value stream for restoring normal service.

NEW QUESTION # 112
......

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Valid Braindumps & Reliable ITIL-4-Specialist-Monitor-Support-Fulfil Exam Sims

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Reliable Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Sims & ITIL-4-Specialist-Monitor-Support-Fulfil Test Engine

Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q107-Q112):

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