Free PDF GCP-GCX - Genesys Cloud CX Certified Professional - Consolidated Exam–The Best Valid Vce Dumps

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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive and globally recognized certification aimed at testing the proficiency of professionals in Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification provides an excellent opportunity for professionals to showcase their skills and knowledge in the customer experience domain and enhance their career prospects. Genesys Cloud CX Certified Professional - Consolidated Exam certification is suitable for professionals working in customer service, contact centers, IT and networking, and project management roles.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive certification program designed for professionals who work with the Genesys Cloud CX platform. GCP-GCX exam covers a wide range of topics related to the Genesys Cloud CX platform, including installation, configuration, and administration. Genesys Cloud CX Certified Professional - Consolidated Exam certification is recognized as a benchmark of expertise and proficiency in the use of the Genesys Cloud CX platform, and passing GCP-GCX Exam is a significant achievement for professionals in the field.

Genesys GCP-GCX exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. GCP-GCX exam covers a wide range of topics, including call routing, IVR, chat, email, social media, reporting, and analytics. Candidates are required to score a minimum of 70% to pass the exam and obtain the certification. The GCP-GCX certification is valid for two years from the date of passing the exam, after which candidates need to renew their certification.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.

A. True
B. False

Answer: A

NEW QUESTION # 20
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

A. Place ACD and non-ACD calls, but not receive.
B. Place and receive both ACD and non-ACD calls.
C. Receive ACD and non-ACD calls, but not place.
D. Place and receive ACD calls; non-ACD calls can neither be place nor received.

Answer: B

NEW QUESTION # 21
WebRTC phones require all hardware and software to be properly installed.

A. True
B. False

Answer: B

Explanation:
Explanation
WebRTC phones require all hardware and software to be properly installed is a false statement. WebRTC phones are phones that use WebRTC technology to enable voice communication over the internet or other networks using a web browser. WebRTC phones do not require any hardware or software installation on the PC or device. WebRTC phones run right from the browser and use the built-in microphone and speaker of the PC or device. WebRTC phones can also work with headsets that have built-in call controls.
Genesys Cloud CX supports WebRTC technology with the Genesys Cloud CX WebRTC phone. The Genesys Cloud CX WebRTC phone is a phone that runs right from your browser and allows you to make and receive calls in Genesys Cloud CX. The Genesys Cloud CX WebRTC phone does not require any hardware or software installation on your PC or device. The Genesys Cloud CX WebRTC phone uses the built-in microphone and speaker of your PC or device. The Genesys Cloud CX WebRTC phone can also work with headsets that have built-in call controls. References:
https://help.mypurecloud.com/articles/about-genesys-cloud-webrtc-phones/
https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/

NEW QUESTION # 22
Which of the following is not a Quality Management feature?

A. Interaction Recording
B. Scheduling
C. Evaluation Forms
D. Policies

Answer: B

Explanation:
Explanation
Scheduling is not a Quality Management feature. Quality Management is a feature that allows supervisors and quality evaluators to monitor, evaluate, and improve the quality of agent interactions. Quality Management includes features such as Evaluation Forms, Policies, Interaction Recording, Calibration Sessions, etc.
References: https://help.mypurecloud.com/articles/about-quality-management/
https://help.mypurecloud.com/articles/quality-management-overview/

NEW QUESTION # 23
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

A. Internet Explorer
B. Safari
C. Firefox
D. Chrome
E. Opera

Answer: B,D

NEW QUESTION # 24
......

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Free PDF GCP-GCX - Genesys Cloud CX Certified Professional - Consolidated Exam–The Best Valid Vce Dumps

Online GCP-GCX Lab Simulation, GCP-GCX Valid Test Experience

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q19-Q24):

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