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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic	Details
Topic 1	OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.
Topic 2	Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.
Topic 3	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
Topic 4	OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.
Topic 5	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q20-Q25):

NEW QUESTION # 20
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

A. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
B. By reviewing the coaching plan's structure and content.
C. By evaluating manager feedback regarding the OMBP's success.
D. By counting the number of coaching sessions conducted.

Answer: A

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.

NEW QUESTION # 21
Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

A. Automated customer segmentation.
B. AI/ML-powered knowledge base search tools.
C. Social media integration.
D. Real-time customer sentiment analysis.

Answer: B

Explanation:
Oracle Fusion Cloud CX Service enhances agent productivity with AI/ML-powered knowledge base search tools.
How It Works: AI analyzes queries and retrieves relevant knowledge articles instantly, reducing search time.
Impact: Speeds up resolutions, allowing agents to handle more cases efficiently.
Option A (Sentiment Analysis): Provides insights but doesn't directly boost productivity.
Option B (Segmentation): Marketing-focused, not agent productivity.
Option C (Social Media): Enhances engagement, not core productivity.
Oracle Fusion Cloud CX Service documentation, like "Oracle AI for Fusion Applications," highlights this feature.

NEW QUESTION # 22
What is the primary function of the Available to Promise (ATP) process in Oracle Fusion Cloud SCM?

A. To eliminate the need for demand forecasting.
B. To guarantee same-day shipping for all orders.
C. To manage only supplier payments without impacting inventory levels.
D. To ensure product availability commitments based on inventory and supply constraints.

Answer: D

Explanation:
The Available to Promise (ATP) process in Oracle Fusion Cloud SCM ensures reliable order fulfillment. Its primary function is to ensure product availability commitments based on inventory and supply constraints.
Process: Calculates available stock and supply (e.g., on-hand inventory, planned production) against demand to provide accurate delivery promises.
Benefit: Enhances customer trust with realistic commitments.
Option A (No Forecasting): ATP relies on forecasts, not eliminates them.
Option C (Payments): Unrelated to supplier payments.
Option D (Same-Day): Not feasible for all orders; focuses on accuracy.
Oracle Fusion Cloud SCM documentation, like "Order Management Guides," details ATP's role in availability commitments.

NEW QUESTION # 23
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

A. It offers a library of case studies and success stories from existing Oracle Cloud customers.
B. It allows customers to explore new theme-based features and understand their innovation opportunities.
C. It provides a platform for customers to submit feedback and suggest new features.
D. It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.

Answer: B

Explanation:
The Adoption Center within Oracle Cloud Success Navigator is designed to help customers maximize their use of Oracle Cloud solutions. Its primary purpose is to allow customers to explore new theme-based features and understand their innovation opportunities.
It provides curated content on new functionalities, often organized by themes (e.g., AI enhancements or process improvements).
It helps customers identify how these features can drive innovation within their specific business context, encouraging adoption and value realization.
Option B (Case Studies): While case studies may be available elsewhere, they aren't the Adoption Center's core focus.
Option C (Knowledge Base): FAQs and troubleshooting are typically handled by other support resources, not the Adoption Center.
Option D (Feedback Platform): Feedback submission exists in other Oracle tools like Cloud Customer Connect, not the Adoption Center.
Per Oracle's official documentation, such as "Oracle Cloud Applications Readiness" and "Get Started" guides, the Adoption Center is a strategic tool for feature exploration and adoption planning.

NEW QUESTION # 24
Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?

A. Quote to Win Ratio that compares the number of quotes sent to the number of deals won.
B. Average Deal Size that provides insight into the typical value of revenue generated.
C. Total Quotes Sent that tracks the aggregate number of quotes that have been generated and sent.

Answer: A

Explanation:
The Opportunity to Quote OMBP focuses on converting opportunities into successful quotes. The Quote to Win Ratio is the KPI that provides the most valuable insight into this process's performance.
It compares the number of quotes sent to the number of deals won, directly measuring the effectiveness of the quoting process in securing business.
A high ratio indicates quotes are well-targeted and compelling, while a low ratio signals inefficiencies or misalignments.
Option A (Total Quotes Sent): This measures activity volume but not success or performance quality.
Option B (Average Deal Size): While valuable, it reflects outcomes rather than the quoting process's performance.
Oracle Fusion Cloud CX Sales documentation, such as "CX Analytics FAQs," highlights Quote to Win Ratio as a critical KPI for assessing conversion efficiency in sales processes.

NEW QUESTION # 25
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1Z0-1161-1 Knowledge Points - 1Z0-1161-1 Accurate Answers

Oracle 1Z0-1161-1 Exam Syllabus Topics:

Pass Guaranteed Oracle - 1Z0-1161-1 Authoritative Knowledge Points

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q20-Q25):

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