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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q128-Q133):

NEW QUESTION # 128
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?

A. Define Work Item Queues (Where to route)
B. Define Assignment Rules (How to assign work items)
C. Set the Agent Experience (What agents see in their Workspace inbox)
D. Configure Service Channels (What to route)

Answer: B

NEW QUESTION # 129
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

A. Contacts
B. Publications Most Voted
C. Assets Most Voted
D. Products Most Voted
E. Contracts

Answer: B,C,D

NEW QUESTION # 130
What are features of Customer Service Management? (Choose four.)

A. Service Prospecting
B. Real-time SLAs
C. Timed Audits
D. Demand Management
E. Service Contracts
F. Service Entitlements
G. Skills-based routing

Answer: B,D,F,G

NEW QUESTION # 131
Partner admin (sn_customerservice.partner_admin) contacts have access to:

A. Both
B. Neither
C. Their partner accounts
D. Their customer account

Answer: A

NEW QUESTION # 132
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

A. To complete any complex customizations early enough
B. To expand the technical reach
C. To realize near-term ROI (Return on Investment)
D. To facilitate the requirement gathering during the workshops

Answer: C

NEW QUESTION # 133
......

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Professional Valid CIS-CSM Exam Pdf & Leading Provider in Qualification Exams & Latest updated Reliable CIS-CSM Exam Bootcamp

2025 Valid CIS-CSM Exam Pdf | Valid Reliable CIS-CSM Exam Bootcamp: ServiceNow Certified Implementation Specialist - Customer Service Management Exam 100% Pass

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q128-Q133):

Updated and Error-free ServiceNow CIS-CSM Exam Practice Test Questions​

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