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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2	Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3	Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 4	Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q377-Q382):

NEW QUESTION # 377
What is a potential risk associated with performing firmware updates on hardware devices?

A. The updates can be reversed at any time without any risk
B. Firmware updates are always compatible with all previous software versions
C. Firmware updates can occasionally introduce new bugs or stability issues
D. Firmware updates decrease the device's power consumption significantly

Answer: C

Explanation:
Correct Answer. B. Firmware updates can occasionally introduce new bugs or stability issues While firmware updates are important for security and functionality, they can sometimes introduce new bugs or cause stability issues if not properly tested or if there are compatibility problems with existing hardware or software.
Option A is incorrect because firmware updates often cannot be easily reversed and may require specific tools or software to rollback, which carries its own risks.
Option C is incorrect because while some updates may optimize power usage, significant decreases in power consumption are not a typical result of firmware updates.
Option D is incorrect because not all firmware updates are backward compatible with all software versions, which can lead to compatibility issues.

NEW QUESTION # 378
During a video conference, a user notices that the video output on their HDMI-connected display is not as sharp as expected. The display is known to support Ultra HD. Which setting should the IT support technician suggest checking first to troubleshoot this issue?

A. The brightness settings on the external display
B. The USB connections on the external display
C. The audio output settings on the computer
D. The resolution settings in the display properties of the computer

Answer: D

Explanation:
Correct Answer. A. The resolution settings in the display properties of the computer When a display does not output the expected video quality, the first thing to check should be the resolution settings in the computer's display properties. This ensures that the display is set to output at its highest supported resolution, such as Ultra HD, to match the capabilities of the HDMI-connected monitor.
Option B is incorrect because audio output settings would not affect the sharpness or quality of the video output.
Option C is incorrect because while brightness settings affect display visibility and contrast, they do not influence the resolution or sharpness of the video.
Option D is incorrect because USB connections on the display relate to data transfer or peripheral connectivity and do not impact video quality.

NEW QUESTION # 379
What actions can help resolve overheating in a laptop? (Choose two)

A. Increasing the battery charge
B. Using a cooling pad
C. Closing unnecessary background applications
D. Lowering screen brightness

Answer: B,C

NEW QUESTION # 380
During a TeamViewer session, how should a technician handle a situation where they need to access a user's sensitive files to troubleshoot an issue?

A. Record the session without consent to document the necessity of accessing sensitive files
B. Proceed to access the files without informing the user to maintain the flow of the session
C. Inform the user and request permission to access the specific files needed for troubleshooting
D. Avoid accessing the files and attempt to solve the issue without direct file access

Answer: C

Explanation:
Informing the user and requesting permission not only adheres to ethical guidelines but also maintains transparency and builds trust during the remote support process.
Option A is incorrect because accessing sensitive files without user consent can violate privacy and trust.
Option C is incorrect because it may prevent the technician from fully resolving the issue if file access is crucial.
Option D is incorrect because recording the session without consent is unethical and could violate both legal and company policies.

NEW QUESTION # 381
A user reports that a mobile app crashes every time they try to open it.
What should be the first troubleshooting step?

A. Check for updates for the app in the app store
B. Delete the app and all its data
C. Perform a factory reset on the device
D. Disable all app notifications

Answer: A

Explanation:
Correct Answer. B. Check for updates for the app in the app store Often, app crashes are resolved through updates that fix bugs or compatibility issues. Checking for and installing available updates is a simple and effective first step.
Option A is incorrect because deleting the app and all its data should be a last resort after simpler solutions have been tried.
Option C is incorrect as a factory reset is too drastic for resolving app-specific issues and should only be considered for more systemic problems.
Option D is incorrect because disabling notifications would not affect the underlying cause of an app crashing.

NEW QUESTION # 382
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Hot 100-140 Study Guide | Efficient 100-140: Cisco Certified Support Technician (CCST) IT Support 100% Pass

Cisco 100-140 Exam Syllabus Topics:

Cisco 100-140 Free Vce Dumps - Testking 100-140 Learning Materials

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q377-Q382):

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