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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 2	Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 3	Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 6	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 7	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q45-Q50):

NEW QUESTION # 45
How can you trigger an event notification based on a specific condition?

A. Configure event management
B. Configure integration setting
C. Implement SDK logic
D. Configure autoflow

Answer: D

NEW QUESTION # 46
What steps must an administrator perform to enable the phone channel in the Agent Desktop? Note: There are 2 correct answers to this question.

A. Integrate with a third-party CTI provider.
B. Add a mashup service in the Agent Desktop.
C. Obtain API token credentials from the CTI provider.
D. Add the phone channel to the live interaction widget.

Answer: A,C

NEW QUESTION # 47
Which of the following activities are necessary for using cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set Up Business Roles
B. Set Up Product Lists
C. Activate Scoping Items
D. Maintain Business Users

Answer: A,C

NEW QUESTION # 48
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

A. Launch a customer survey
B. Create a new e-mail message or a new case from the What Would You Like To Do? area
C. Access interactions and notes in the timeline tab
D. View customer details
E. Edit customer details

Answer: B,C,D

NEW QUESTION # 49
Which of the following rule options can be implemented to automatically assign a case?

A. BRF+
B. Validation
C. Case routing
D. Autoflow

Answer: C,D

Explanation:
Automatic case assignment in SAP Service Cloud V2 can be achieved using Case routing rules, which allow administrators to define conditions (e.g., case type, priority) to route cases to specific employees or teams. Autoflow is another option, as it supports automation of case assignments by triggering actions based on predefined conditions. According to SAP documentation, "Case routing rules and autoflows enable automatic assignment of cases to employees or teams based on business logic." Validation (A) is used to check data integrity, not for assignment. BRF+ (D) is a business rule framework used in other SAP systems but not directly in Service Cloud V2 for case assignment.
Reference:
SAP Help Portal: Case Routing and Autoflow Configuration
SAP Community: Automation in SAP Service Cloud V2

NEW QUESTION # 50
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Reliable C_C4H56_2411 Exam Practice & C_C4H56_2411 Visual Cert Exam

SAP C_C4H56_2411 Exam Syllabus Topics:

C_C4H56_2411 Visual Cert Exam - C_C4H56_2411 Reliable Test Testking

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q45-Q50):

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