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APMG-International Change Management Foundation Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which of the following statements about two-way communication are true?
Two way communication is useful for getting important information out quickly to large groups of people Two-way communicationencouragesand increases people's motivation to interact to find out more.

A. Only 1 is true
B. Neither 1 or 2 is true
C. Only 2 is true
D. Both 1 and 2 are true

Answer: C

Explanation:
Explanation
Two-way communication is a type of communication that allows for feedback, interaction, and dialogue between the sender and the receiver. Two-way communication is useful for engaging stakeholders, building trust and rapport, clarifying expectations, and resolving issues. Two-way communication encourages and increases people's motivation to interact to find out more, as they feel valued and involved in the change.
Therefore, statement 2 is true. However, two-way communication is not useful for getting important information out quickly to large groups of people, as it can be time-consuming, complex, and inconsistent. For this purpose, one-way communication, such as newsletters, emails, or announcements, may be more suitable.
Therefore, statement 1 is not true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 96
Which advantage relates to using a Persona to understand a stakeholder group?

A. Allow tracking of how the members of this stakeholder group performance against their objectives
B. Facilities more creative and innovative thinking amongst members of this stakeholder group
C. Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
D. Enable a better understanding of the level of influence this stakeholder group has in the organization

Answer: C

Explanation:
A Persona is a fictional representation of a typical member of a stakeholder group, based on real data and insights. A Persona can help to understand the needs, goals, motivations, and challenges of a stakeholder group, as well as their attitudes and behaviors towards a change. One advantage of using a Persona is that it allows checking of proposed solutions against this Persona to ensure solutions provide what is needed and address any potential issues or concerns.

NEW QUESTION # 97
Which approach is recommended for helping people through the 'change curve'?

A. Recognize negative emotions as a sign that the change is being managed badly
B. Advise people not to discuss their problems with colleagues
C. Actively involve line managers in listening and providing support
D. Assume that everyone will eventually move on in time to deal with the change

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The 'change curve' (based on Kubler-Ross's model) describes emotional stages individuals experience during change: shock, denial, frustration, depression, experiment, decision, and integration. The APMG Change Management Foundation stresses proactive support to guide people through these stages effectively. Option A ("Actively involve line managers in listening and providing support") is recommended because line managers are well-positioned to offer personalized support, listen to concerns, and help staff navigate emotions-key to moving through the curve. Option B misinterprets negative emotions as a management failure rather than a natural response, Option C isolates individuals, and Option D is passive and unsupported by the framework.

NEW QUESTION # 98
In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

A. Creating a sense of urgency around a single big opportunity
B. Celebrating visible, significant short-term wins
C. Building and maintaining a guiding coalition
D. Accelerating movement towards the vision

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
John Kotter's 8-Step Process for Leading Change is a foundational model in the APMG Change Management Foundation. The question targets reducing doubters' impact via early achievements. Let's analyze each step:
*Kotter's Model Overview: The 8 steps are: 1) Create urgency, 2) Build a coalition, 3) Form a vision, 4) Communicate the vision, 5) Empower action, 6) Generate short-term wins, 7) Consolidate gains, 8) Anchor changes. Each builds momentum, but one specifically counters skepticism with tangible results.
*Option A: Building and maintaining a guiding coalition - Step 2 forms a committed group to lead change. It' s foundational but focuses on team-building, not proving success to doubters. For example, assembling influencers doesn't show results yet.
*Option B: Creating a sense of urgency around a single big opportunity - Step 1 motivates action by highlighting needs (e.g., "We'll lose customers without this"). It generates buy-in but lacks tangible achievements to sway skeptics.
*Option C: Accelerating movement towards the vision - This aligns with Step 7 (consolidating gains), pushing progress. While it builds on wins, it's about sustaining momentum, not the initial demonstration to doubters.
*Option D: Celebrating visible, significant short-term wins - Step 6 and the correct answer. Kotter emphasizes that early, visible successes (e.g., a pilot project cutting costs) prove the vision's viability, silencing critics.
The APMG framework notes this counters resistance by showing "it works." For instance, a new process reducing complaints by 20% in a month can shift doubters' views.
*Why D Fits: Doubters need evidence, not promises. Celebrating wins provides that proof, reinforcing belief and momentum, as Kotter and APMG stress.

NEW QUESTION # 99
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

A. Allow people to evolve local rules on how to use social media
B. Encourage people to make unrestricted use of social media
C. Encourage individuals to link workplace social media wit external contacts
D. Make clear to people what is considered acceptable use of social media

Answer: D

Explanation:
Social media is a type of communication channel that allows for online interaction and collaboration among people. Social media can be used to foster engagement and collaboration during change, as it can provide information, feedback, support, and innovation. However, social media also poses some challenges and risks, such as misinformation, distraction, or conflict. Therefore, the best practice for getting the most from social channels during change is to make clear to people what is considered acceptable use of social media, such as the purpose, tone, frequency, and content of the messages. The other options are not best practices, as they either encourage unrestricted or restricted use of social media, which can have negative consequences for the change.

NEW QUESTION # 100
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APMG-International Change-Management-Foundation Reliable Test Blueprint & Change-Management-Foundation Valid Exam Sims

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APMG-International Change Management Foundation Exam Sample Questions (Q95-Q100):

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