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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

Topic	Details
Topic 1	Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Topic 2	Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
Topic 3	Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
Topic 4	Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
Topic 5	Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.

Salesforce Certified AI Specialist Exam Sample Questions (Q92-Q97):

NEW QUESTION # 92
Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.
No data is used for LLM training or product improvements by third- party LLMs.
No data is retained outside of UC's Salesforce org.
The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that addresses these requirements?

A. Data Masking
B. Zero-Data Retention Policy
C. Prompt Defense

Answer: B

Explanation:
Universal Containers (UC) has concerns about data privacy when using Salesforce's generative AI features, particularly around preventing third-party LLMs from accessing or retaining their data. The Zero-Data Retention Policy in the Einstein Trust Layer is designed to address these concerns by ensuring that:
No data is used for training or product improvements by third-party LLMs.
No data is retained outside of the customer's Salesforce organization.
The LLM provider cannot access any customer data.
This policy aligns perfectly with UC's requirements for keeping their data safe while leveraging generative AI capabilities.
Prompt Defense and Data Masking are also security features, but they do not directly address the concerns related to third-party data access and retention.
Reference:
Salesforce Einstein Trust Layer Documentation: https://help.salesforce.com/s/articleView?id=sf.einstein_trust_layer.htm

NEW QUESTION # 93
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.
What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A. Moderately safe
B. Safe
C. Not safe

Answer: B

Explanation:
In theEinstein Trust Layer, thetoxicity scoringsystem is used to evaluate the safety level of content generated by AI, particularly to ensure that it is non-toxic, inclusive, and appropriate for business contexts. A toxicity score of 1indicates that the content is deemedsafe.
The scoring system ranges from 0 (unsafe) to 1 (safe), with intermediate values indicating varying degrees of safety. In this case, a score of 1 means that the generated content is fully safe and meets the trust and compliance guidelines set by theEinstein Trust Layer.
For further reference, check Salesforce's officialEinstein Trust Layer documentationregardingtoxicity scoringfor AI-generated content.

NEW QUESTION # 94
What is an AI Specialist able to do when the "Enrich event logs with conversation data" setting in Einstein Copilot is enabled?

A. View session data including user Input and copilot responses for sessions over the past 7 days.
B. View the user click path that led to each copilot action.
C. Generate details reports on all Copilot conversations over any time period.

Answer: A

Explanation:
When the "Enrich event logs with conversation data" setting is enabled in Einstein Copilot, it allows an AI Specialist or admin to view session data, including both the user input and copilot responses from interactions over the past 7 days. This data is crucial for monitoring how the copilot is being used, analyzing its performance, and improving future interactions based on past inputs.
This setting enriches the event logs with detailed conversational data for better insights into the interaction history, helping AI specialists track AI behavior and user engagement.
Option A, viewing the user click path, focuses on navigation but is not part of the conversation data enrichment functionality.
Option C, generating detailed reports over any time period, is incorrect because this specific feature is limited to data for the past 7 days.
Salesforce AI Specialist Reference:
You can refer to this documentation for further insights: https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_event_logging.htm

NEW QUESTION # 95
An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.
What is causing the problem?

A. The Prompt Template Manager permission set was not assigned correctly.
B. The Prompt Template User permission set was not assigned correctly.
C. The large language model (LLM) was not configured correctly in Data Cloud.

Answer: A

Explanation:
In order to access and create custom prompt templates in Prompt Builder, the AI Specialist must have the Prompt Template Manager permission set assigned. Without this permission, they will not be able to access Prompt Builder in the Setup menu, even though Einstein Generative AI is enabled.
Option B is correct because the Prompt Template Manager permission set is required to use Prompt Builder.
Option A (Prompt Template User permission set) is incorrect because this permission allows users to use prompts, but not create or manage them.
Option C (LLM configuration in Data Cloud) is unrelated to the ability to access Prompt Builder.
Reference:
Salesforce Prompt Builder Permissions: https://help.salesforce.com/s/articleView?id=sf.prompt_builder_permissions.htm

NEW QUESTION # 96
Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.
What should the AI Specialist be aware of before enabling this feature?

A. Custom Call Explorer actions need to be built before it can be configured.
B. Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
C. Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

Answer: B

Explanation:
Before enabling Call Explorer, the Salesforce AI Specialist must ensure that the Einstein Conversation Insights permission set is assigned to users (Option C). Call Explorer is a feature within Einstein Conversation Insights (ECI) that analyzes meeting recordings to surface trends, keywords, and actionable insights.
Key Considerations:
* Permission Set Requirement:
* Users (including admins) need the Einstein Conversation Insights permission set to access and use Call Explorer. Without this, the feature remains inaccessible.
* The permission set grants access to ECI tools, including call transcription, analysis, and dashboard visibility.
* Why Other Options Are Incorrect:
* A. Independence from Salesforce Knowledge: While Call Explorer does not rely on Salesforce Knowledge, this is irrelevant to the setup prerequisite. The critical dependency is the permission set, not Knowledge configuration.
* B. Custom Actions: Call Explorer does not require custom actions to be built before configuration. It is a pre-built analytics tool that works once permissions and data sources (e.g., call recordings) are configured.
References:
* Salesforce Einstein Conversation Insights Guide: Explicitly states that the Einstein Conversation Insights permission set is required to access Call Explorer.
* Trailhead Module: "Einstein Conversation Insights Basics" outlines permission prerequisites for enabling call analytics.
* Salesforce Help Documentation: Confirms that Call Explorer functionality is governed by ECI permissions.

NEW QUESTION # 97
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Latest Salesforce-AI-Specialist Test Notes, Reliable Salesforce-AI-Specialist Exam Practice

Reliable Salesforce-AI-Specialist Exam Practice & Valid Salesforce-AI-Specialist Torrent

Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

Salesforce Certified AI Specialist Exam Sample Questions (Q92-Q97):

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