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ICF ICF-ACC Exam Syllabus Topics:
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ICF Associate Certified Coach Sample Questions (Q17-Q22):
NEW QUESTION # 17
Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can't I get over this..." The worst response is:
- A. Invite a reframe and say that sometimes people become frustrated when something is really important to them-might this be the case here?
- B. Tell the client that you like her a lot and that she should not be so negative.
- C. Ask the client if she always is this negative about herself.
- D. Remind the client that coaching is forward-looking.
Answer: B
Explanation:
Option A is the worst because it introduces the coach's personal feelings ("I like her a lot") and directs the client ("should not be so negative"), violating Competency 2.2 (partnership) and Ethics Section 2.1 (maintaining professional boundaries). It fails to evoke awareness (Competency 7) or respect the client's experience (Ethics 1.1).
Option B is dismissive but forward-focused. Option C may feel judgmental but invites reflection. Option D (best, see Question 7) supports growth. A most egregiously shifts focus to the coach and undermines the process.
References: ICF Core Competencies (2.2, 7); ICF Code of Ethics (1.1, 2.1).
NEW QUESTION # 18
When a coach maintains client confidentiality. Which lCF ethical standard are they honoring?
- A. Responsibility to professionalism
- B. Responsibility to society
- C. Responsibility to clients
- D. Responsibility
Answer: C
Explanation:
The ICF Code of Ethics organizes standards under headings like "Responsibility to Clients" (Section 1). Confidentiality is explicitly addressed in Section 4 ("Confidentiality/Privacy"), which falls under this responsibility, ensuring client trust and autonomy. Let's assess:
A . Responsibility to clients: Section 4.1 requires coaches to "maintain the strictest levels of confidentiality," directly tying this to client responsibility.
B . Responsibility to society: This (Section 5) focuses on broader impact, not confidentiality.
C . Responsibility to professionalism: This (Section 3) addresses conflicts of interest, not privacy.
D . Responsibility: This is incomplete; ICF uses specific categories, and confidentiality aligns with clients.
Option A is the ethical standard honored, per ICF's structure.
NEW QUESTION # 19
After making initial progress between sessions, your client is now at a point where they are stuck and feel like they are moving backwards. The worst response is:
- A. After hearing the situation, kindly suggest what the client might be learning about being stuck.
- B. Remind the client that they will fail long term if they don't have better support.
- C. Ask the client questions about what this is helping them understand or learn about themselves, their process, or the situation.
- D. Tell the client that they need to stick to their decision and try harder.
Answer: B
Explanation:
Option C is the worst because it uses fear-based language ("will fail") and assumes a need for support, violating Competency 4.1 (safe, non-judgmental environment) and Ethics Section 2.2 (avoiding bias). It undermines partnership (Competency 2.2) and the ICF Definition of Coaching by imposing the coach's narrative.
Option A directs but isn't as threatening. Option B (best, see Question 21) empowers. Option D suggests but remains gentle. C most severely disrupts trust and autonomy.
References: ICF Core Competencies (2.2, 4.1); ICF Code of Ethics (2.2); ICF Definition of Coaching.
NEW QUESTION # 20
During the coaching session, a client has a new and very clear insight about the way that they have been treating a colleague. The worst response is:
- A. Tell them that the way they have been treating the colleague is unacceptable, and they need to change if they want to be a better person.
- B. Ask the client how this new insight could impact his/her behavior towards the colleague.
- C. Ask them how they would feel if they were the colleague being treated in this way.
- D. Suggest that this insight could be very useful in changing the client's behavior toward the colleague.
Answer: A
Explanation:
Option A is the worst because it imposes judgment ("unacceptable") and directs the client ("need to change"), violating Competency 4.1 (safe, non-judgmental environment) and Competency 2.2 (partnership). It also breaches Ethics Section 2.2 (avoiding personal bias) and the ICF Definition of Coaching, which emphasizes facilitating, not dictating.
Option B invites perspective but isn't harmful. Option C (best, see Question 11) empowers the client. Option D suggests rather than collaborates but isn't judgmental. A most severely undermines the coaching process.
References: ICF Core Competencies (2.2, 4.1); ICF Code of Ethics (2.2); ICF Definition of Coaching.
NEW QUESTION # 21
Which challenge is best addressed through coaching rather than therapy?
- A. Inability to concentrate or complete tasks at work over several months
- B. Recurring thoughts of self-harm over the past two weeks
- C. Struggling to get promoted despite working at a company for five years
- D. Feelings of anxiety or panic surrounding work-related tasks
Answer: C
Explanation:
The ICF defines coaching as a process focused on "partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential" (ICF Definition of Coaching). Coaching operates within specific boundaries, emphasizing future-oriented, goal-directed support rather than addressing mental health conditions or deep psychological issues, which fall under therapy (ICF Coaching Boundaries). Let's analyze each option:
A . Inability to concentrate or complete tasks at work over several months: This suggests a persistent cognitive or emotional issue, potentially linked to conditions like ADHD or depression, which require therapeutic intervention beyond coaching's scope (ICF Code of Ethics, Section 2.5: "I will refer clients to other professionals when appropriate").
B . Recurring thoughts of self-harm over the past two weeks: This is a serious mental health concern requiring immediate therapeutic or psychiatric support, not coaching (ICF Coaching Boundaries explicitly exclude mental health treatment).
C . Feelings of anxiety or panic surrounding work-related tasks: While coaching can address performance-related stress, ongoing anxiety or panic suggests a clinical issue better suited for therapy (ICF Code of Ethics, Section 2.5).
D . Struggling to get promoted despite working at a company for five years: This is a professional development challenge focused on goals, skills, or strategies-ideal for coaching. It aligns with ICF Competency 8 ("Facilitates Client Growth") by supporting the client in identifying barriers and creating action plans to achieve career aspirations.
Thus, option D is best addressed through coaching, as it fits within ICF's ethical scope and competency framework for enhancing potential without crossing into therapeutic territory.
NEW QUESTION # 22
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