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最新的 Field Service Lightning program Field-Service-Consultant 免費考試真題 (Q142-Q147):

問題 #142
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A. Resource License
B. Scheduling License
C. Dispatcher License
D. Salesforce License

答案：D

解題說明：
Explanation
This licensing will be required for the Field Service Schedule Optimization user, as it allows accessing Salesforce features and functionality such as optimization jobs and settings. References:
https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

問題 #143
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
B. Drag and drop the Service Appointments to other available Resources and run Optimization.
C. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

答案：D

解題說明：
Explanation
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[ . Selecting the affected Service Appointments and pressing
"Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5

問題 #144
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A. Define a generation horizon of 14 days.
B. Define a generation horizon of 20,160 minutes.
C. Define a generation timeframe of 14 days.
D. Configure Auto-generate Work Orders to True.

答案：A

解題說明：
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans[126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans[128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes[130]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5

問題 #145
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
B. Select a Service Appointment from the list and use the "Schedule" action.
C. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D. gy Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.
E. Select multiple Service Appointments from the list and bulk schedule them.

答案：B,D,E

解題說明：
Explanation
These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References:
https://help.salesforce.com/s/articleView?id=sf.fs_dispatch_console_schedule_appointments.htm&type=5

問題 #146
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

A. Allow Status Transitions based on Role.
B. Configure Status Transitions based on Resource Type.
C. Block Status Transitions using a Validation Rule.
D. Limit Status Transition based on Profile.

答案：D

問題 #147
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Field-Service-Consultant認證考試考古題 -最新的Salesforce Field-Service-Consultant認證考試題庫

Salesforce Field-Service-Consultant PDF & Field-Service-Consultant考題套裝

最新的 Field Service Lightning program Field-Service-Consultant 免費考試真題 (Q142-Q147):

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