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Microsoft MB-280 Exam Syllabus Topics:

Topic	Details
Topic 1	Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
Topic 2	Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 3	Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q29-Q34):

NEW QUESTION # 29
You are implementing a new Dynamics 365 Customer Insights - Data environment for your organization.
You complete ingesting the data you need to unify and navigate to the correct page in the Customer Insights - Data application to begin the unification process.
You need to complete the first part of the unification process following best practices.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

Answer:

Explanation:

NEW QUESTION # 30
Hotspot Question
A company generates leads from a webform. Salespeople manage leads by country/region. All salespeople are part of the same Dynamics 365 Sales team.
The sales manager requires the following functionality:
- Automate lead assignments.
- Ensure each seller can never have more than 20 open leads.
You create a country/region attribute for the process. You must simplify the process. You plan to use segments when possible.
You need to create a lead assignment rule for each country/region.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Filter leads for assignment Create a segment to filter the lead source and country/region. Since the company wants to automate lead assignments and use segments, filtering by both lead source and country/region ensures the most refined and effective lead segmentation for assignment.
Assign the country/region to the correct group Assign the country/region to specific sellers.
Since leads must be assigned based on country/region, assigning them to specific sellers ensures that each salesperson is responsible for leads in their designated region.
Distribute leads to salespeople Use load balancing.
Load balancing ensures that each seller never has more than 20 open leads by evenly distributing leads among salespeople, preventing overload and optimizing workload distribution.

NEW QUESTION # 31
The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. (Choose three.) NOTE: Each correct selection is worth one point.

A. The system user who updated a timeline activity on the initiating record.
B. The user assigned as your manager on your system user record.
C. The Record Owner of the initiating record.
D. The Record Owner of your linked business unit.
E. The Last Modified By of the initiating record.
F. The Created By of the initiating record.

Answer: B,C,F

Explanation:
When configuring suggested contacts for a new connected chat in Dynamics 365, the following user roles can be utilized as rules for suggesting contacts:
The user assigned as your manager on your system user record: This is a logical option, as it allows the system to suggest contacts that are in the user's direct reporting line.
The Record Owner of the initiating record: This user is directly associated with the record being discussed or worked on, making it relevant for suggestions.
The Created By of the initiating record: The creator of the record may also have pertinent insights or context about the record, making them a suitable candidate for suggestion.

NEW QUESTION # 32
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data.
You need to load contacts to Customer Insights - Data using Power Query.
Which is an appropriate action to take when using Power Query to ingest data?

A. After you save a Power Query data source, you have to manually trigger the initial refresh process.
B. You must select Power Query as an import method when creating the data source.
C. You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.
D. You must create a separate Power Query data source for each table you wish to ingest.

Answer: A

Explanation:
Correct:
* After you save a Power Query data source, you have to manually trigger the initial refresh process.
* You can add additional tables to the data source using Get Data functionality in the Power Query.
Incorrect:
* After you save a Power Query data source, you have to manually trigger the initial refresh process.
* You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.
* You must create a separate Power Query data source for each table you wish to ingest.
Note:
* After you save a Power Query data source, you have to manually trigger the initial refresh process.
For Power BI users, refreshing data typically means importing data from the original data sources into a semantic model, either based on a refresh schedule or on demand. You can perform multiple semantic model refreshes daily, which might be necessary if the underlying source data changes frequently.
* You can add additional tables to the data source using Get Data functionality in the Power Query.
When using Power Query in Dynamics 365 Customer Insights - Data, you have the flexibility to add additional tables to your data source through the Get Data functionality. This allows you to manage multiple tables and sources efficiently within a single Power Query environment.
Reference:
https://learn.microsoft.com/en-us/power-bi/connect-data/refresh-data

NEW QUESTION # 33
Drag and Drop Question
You work for a solar panel company that specializes in office buildings.
The sales team needs to set up a sequence for contacts to automatically receive a welcome email with the company's information and an introduction call one (1) day later.
You need to create the email template that can be used in this sequence.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

Answer:

Explanation:

Explanation:
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/email-design
https://learn.microsoft.com/en-us/dynamics365/sales/create-and-activate-a-sequence

NEW QUESTION # 34
......

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Microsoft MB-280 Exam Material, MB-280 Sample Test Online

Microsoft MB-280 Exam Syllabus Topics:

Pass Guaranteed Quiz 2025 Microsoft MB-280: Microsoft Dynamics 365 Customer Experience Analyst Pass-Sure Exam Material

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q29-Q34):

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