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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q49-Q54):

NEW QUESTION # 49
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A. Embed third-party messenger tools.
B. Utilize Service Cloud and LiveMessage.
C. Utilize Marketing Cloud and MobileConnect.
D. Utilize Service Cloud Email to Text Message.

Answer: C

NEW QUESTION # 50
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Use the existing survey tool by integrating the responses to Case number and User record.
B. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
D. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

Answer: B

Explanation:
According to 1, integrating CSAT with Salesforce can help you turn customer feedback into action and monitor how well issues are resolved. Using the existing survey tool can save you time and money by avoiding duplication of efforts and data. Integrating the responses to the Service Appointment and Service Resource record can help you track customer satisfaction based on the technician and the job.

NEW QUESTION # 51
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A. Createan opportunity when a customer clicks a cross-sell or upsell email link.
B. Put all leads from the abandoned carts in a queue.
C. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
D. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
E. Stop creating leads in Sales Cloud for abandoned carts.

Answer: B,D,E

Explanation:
To address the challenges of increasing leads from abandoned carts and the workload on sales representatives, the following recommendations are made:
C) Set up lead nurturing with Marketing Cloud and automate emails through journeys. Automating lead nurturing with targeted journeys allows UC to engage potential customers effectively, providing personalized follow-ups and offers based on their interactions, which can increase conversion rates without adding to the sales team's workload.
D) Stop creating leads in Sales Cloud for abandoned carts. By not automatically creating leads for every abandoned cart, UC can reduce the volume of leads that sales representatives need to follow up on, allowing them to focus on more qualified opportunities.
E) Put all leads from the abandoned carts in a queue. Organizing leads from abandoned carts into a queue allows for better management and prioritization. Sales representatives can then focus on leads with higher potential, based on predefined criteria such as cart value or customer behavior.
These strategies leverage Salesforce's capabilities in Marketing Cloud and Sales Cloud to optimize lead management and sales processes, as supported by Salesforce's documentation on lead management best practices and Marketing Cloud journey automation.

NEW QUESTION # 52
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

A. If the sales user has many territories assigned to them, it can impact the performance of the forecast.
B. Forecast category names can be customized by submitting a Salesforce Support case.
C. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
D. Important details should be tracked at the opportunity line level.

Answer: A

Explanation:
In designing collaborative forecasting, especially in a complex organization like UC with multiple acquisitions and territories, it's crucial to consider the system's performance. When a sales user is assigned to multiple territories, and they work on numerous opportunities, it can significantly impact the system's ability to generate accurate and timely forecasts. Salesforce's own documentation on collaborative forecasting emphasizes the need to carefully manage territory assignments and forecast calculations to maintain system performance and forecast accuracy.
References to these considerations can be found in Salesforce's Release Notes and Administrator Guide, where Salesforce discusses best practices for managing territories and forecasts in complex sales environments.
https://help.salesforce.com/s/articleView?id=000199046&language=en_US&type=1

NEW QUESTION # 53
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?

A. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
B. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization and grooming.
C. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
D. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.

Answer: B

NEW QUESTION # 54
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B2B-Solution-Architect Frenquent Update & B2B-Solution-Architect Latest Exam Cram

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