100% Pass Quiz 2025 Genesys Professional GCX-GCD Official Study Guide

BTW, DOWNLOAD part of Exams4Collection GCX-GCD dumps from Cloud Storage: https://drive.google.com/open?id=1vHrUIy1Dp9Fk3HzOVF3Cjy059meUZd7-

In order to gain the GCX-GCD certification quickly, people have bought a lot of GCX-GCD study materials, but they also find that these materials don't suitable for them and also cannot help them. If you also don't find the suitable GCX-GCD test guide, we are willing to recommend that you should use our GCX-GCD Study Materials. Because our products will help you solve the problem, it will never let you down if you decide to purchase and practice our GCX-GCD latest question. And our GCX-GCD exam questions have a high pass rate of 99% to 100%.

In order to pass Genesys certification GCX-GCD exam, selecting the appropriate training tools is very necessary. And professional study materials about Genesys certification GCX-GCD exam is a very important part. Our Exams4Collection can have a good and quick provide of professional study materials about Genesys Certification GCX-GCD Exam. Our Exams4Collection IT experts are very experienced and their study materials are very close to the actual exam questions, almost the same. Exams4Collection is a convenient website specifically for people who want to take the certification exams, which can effectively help the candidates to pass the exam.

>> GCX-GCD Official Study Guide <<

GCX-GCD Reliable Braindumps Book & Vce GCX-GCD Test Simulator

A generally accepted view on society is only the professionals engaged in professionally work, and so on, only professional in accordance with professional standards of study materials, as our Genesys Cloud CX: Developer Certification study questions, to bring more professional quality service for the user. Our study materials can give the user confidence and strongly rely on feeling, lets the user in the reference appendix not alone on the road, because we are to accompany the examinee on GCX-GCD Exam, candidates need to not only learning content of teaching, but also share his arduous difficult helper, so believe us, we are so professional company.

Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2	Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 3	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 4	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 6	Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 7	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 8	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Genesys Cloud CX: Developer Certification Sample Questions (Q63-Q68):

NEW QUESTION # 63
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

A. The user does not have the proper license type, roles, and permissions.
B. The DID number and extension are considered the same numbers and entered into the same phone.
C. The DID number and the extension do not have the same last 4 digits.
D. The DID number and extension are not listed in the DED or extension pools.

Answer: A,D

Explanation:
For a user to receive calls via a DID number or extension in Genesys Cloud CX, the number must be properly provisioned in the system's DID or extension pools. Additionally, the user must have the appropriate license, roles, and permissions to handle voice interactions. Missing either of these configurations will prevent call delivery.

NEW QUESTION # 64
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a conversation refers to an interaction involving multiple participants over one or more media channels, such as chat, phone, or email. Each conversation encompasses comprehensive data for all interactions among the participants, providing a complete view of the engagement history.
Reference:https://help.mypurecloud.com/glossary/conversation/

NEW QUESTION # 65
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

A. Scripts
B. Dialog boxes
C. Toast pop-ups
D. IVR prompts

Answer: A

Explanation:
Scripts in Genesys Cloud CX present caller information to agents and can guide them through interactions by allowing data collection or updates during the call, enhancing consistency and efficiency.

NEW QUESTION # 66
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
D. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.

Answer: A

Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 67
Which of the following statements is NOT true regarding Management Units?

A. Agents that handle the same set of interactions should belong to the same management unit.
B. Management Units partition agents and interactions into logical groups.
C. A maximum of 100 agents can be added lo a single Management Unit.
D. They help you create, manage, and view schedules for a group.

Answer: C

Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.

NEW QUESTION # 68
......

You can take the online Genesys GCX-GCD practice exam multiple times. At the end of each attempt, you will get your progress report. By analyzing this report you can eliminate and overcome your mistakes. Genesys GCX-GCD real dumps increase your chances of passing the GCX-GCD certification exam. A huge number of professionals got successful by using Exams4Collection GCX-GCD practice test material. In case you don't pass the Genesys Cloud CX: Developer Certification, GCX-GCD test after using Genesys GCX-GCD pdf questions and practice tests, you can claim your refund. You can download a free demo of any GCX-GCD exam dumps format and check the features before buying. Start Genesys GCX-GCD test preparation today and obtain the highest marks in the actual GCX-GCD exam.

GCX-GCD Reliable Braindumps Book: https://www.exams4collection.com/GCX-GCD-latest-braindumps.html

P.S. Free & New GCX-GCD dumps are available on Google Drive shared by Exams4Collection: https://drive.google.com/open?id=1vHrUIy1Dp9Fk3HzOVF3Cjy059meUZd7-

Mark Lewis Mark Lewis

Biography

100% Pass Quiz 2025 Genesys Professional GCX-GCD Official Study Guide

GCX-GCD Reliable Braindumps Book & Vce GCX-GCD Test Simulator

Genesys GCX-GCD Exam Syllabus Topics:

Genesys Cloud CX: Developer Certification Sample Questions (Q63-Q68):

Archives