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EXIN ITIL Foundation (V4) Sample Questions (Q367-Q372):

NEW QUESTION # 367
Which statement about change management is CORRECT?

A. It ensures that service requests follow the normal change management process
B. It optimizes financial exposure
C. It optimizes overall business risk
D. It ensures that all changes are authorized by the change advisory board (CAB)

Answer: D

NEW QUESTION # 368
Why is it important for service providers to understand patterns of business activity (PBA)?

A. Demand for the services delivered by service providers are directly influenced by PBA
B. PBAare based on organizational roles and responsibilities
C. IT service providers CANNOT schedule changes until they understand PBA
D. Understanding PBA is the only way to enable accurate service level reporting

Answer: A

NEW QUESTION # 369
What is typically needed to assign complex incidents to support groups?

A. A self-help tool
B. The incident priority
C. A change schedule
D. The incident category

Answer: D

NEW QUESTION # 370
Which of the following is event management NOT used for?

A. Recording service desk staff absence
B. Monitoring the status of configuration items
C. Intrusion detection in the data center
D. Recording and monitoring environmental conditions in the data center

Answer: C

Explanation:
Reference: http://wiki.en.it-processmaps.com/index.php/Event_Management

NEW QUESTION # 371
Which of the following would a Major Problem Review examine?
1.Things that were done correctly
2.Those things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

A. 1 only
B. All of the above
C. 2 and 3 only
D. 1, 2 and 4 only

Answer: B

NEW QUESTION # 372
......

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EXIN ITIL Free Study Material & Valid ITIL Exam Labs

Valid ITIL Exam Labs | ITIL Download Demo

EXIN ITIL Foundation (V4) Sample Questions (Q367-Q372):

Pass Guaranteed Updated EXIN - ITIL - ITIL Foundation (V4) Free Study Material

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