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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.

ITIL 4 Foundation certification exam covers a wide range of topics related to IT service management, including service value system, service management practices, key concepts, and terminology. It is a multiple-choice exam that consists of 40 questions, and the candidates are given 60 minutes to complete it. The passing score for ITIL-4-Foundation Exam is 65%, and the results are available immediately after the exam.

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ITIL 4 Foundation Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
What is the CORRECT order for the three phases of problem management?

A. Problem identification error control problem control
B. Error control, problem control, problem identification
C. Problem identification problem control error control
D. Problem control, error control problem identification

Answer: C

Explanation:
The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:
* Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.
* Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.
* Error control: the process of managing known errors throughout their lifecycle, from recording to removal2. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
35; ITIL 4 Practice Guide: Problem Management, page 9.

NEW QUESTION # 78
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. Continual management
B. IT asset management
C. Deployment management
D. Monitoring and event management

Answer: B

Explanation:
An asset is defined as anything that is useful or valuable within a product or service. This value is generally determined financially: how much an asset costs versus how much it saves.
https://www.bmc.com/blogs/it-asset-management/

NEW QUESTION # 79
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.

A. store
B. audit
C. protect
D. provide

Answer: C

NEW QUESTION # 80
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Start where you are
B. Optimize and automate
C. Focus on value
D. Think and work holistically

Answer: B

Explanation:
Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you- make-decisions

NEW QUESTION # 81
Which is a key requirement for successful service level agreements (SLAs)?

A. They should be written using language and terms which all parties will understand
B. They should avoid ambiguous targets such as those relating to user experience
C. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
D. They should be based on system-based metrics which are useful to the service provider

Answer: A

Explanation:
An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer's point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
They must be related to a defined 'service' in the service catalogue. Individual metrics without a specified service context are unhelpful.
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
They should reflect an 'agreement': an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
They must be simply written and easy to understand and use for all parties.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs)&text=Some%20of%20the%20key%20requirements,and%20not%20simply%20operational%20metrics.

NEW QUESTION # 82
......

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ITIL-4-Foundation Dumps Torrent & ITIL-4-Foundation Practice Questions & ITIL-4-Foundation Exam Guide

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ITIL 4 Foundation Exam Sample Questions (Q77-Q82):

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