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ServiceNow CIS-CSM Certification Exam is designed for professionals who want to validate their skills and knowledge in implementing and managing customer service management solutions using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is globally recognized and highly sought after by employers in various industries.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q147-Q152):

NEW QUESTION # 147
Match the definitions for roles relationships.

Answer:

Explanation:

NEW QUESTION # 148
Entitlements specify the level of service provided to customers.

A. False
B. True

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html

NEW QUESTION # 149
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

A. Blocked by case task
B. Blocked by internally
C. Blocked internally and by customer
D. Blocked by approval

Answer: A,D

NEW QUESTION # 150
Which of the following are channels? (Choose two.)

A. Web
B. Article
C. Contacts
D. Chat

Answer: A,D

Explanation:
Explanation

NEW QUESTION # 151
Which of the following statements is correct regarding product models in CSM?

A. Product models can contain both physical items and digital (logical) items in the same mode
B. Product models can contain either physical items or digital (logical) items but not both in the same model
C. Product models can only contain physical items
D. Products models can only contain digital (logical) items

Answer: A

NEW QUESTION # 152
......

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Valid Pdf CIS-CSM Torrent Offer You The Best Test Questions | ServiceNow ServiceNow Certified Implementation Specialist - Customer Service Management Exam

100% Pass CIS-CSM - Valid Pdf ServiceNow Certified Implementation Specialist - Customer Service Management Exam Torrent

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q147-Q152):

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