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SAP C_C4HCX_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.
Topic 2	The Intelligent Enterprise: This section of the exam measures the skills of SAP Consultants and their vision for the Intelligent Enterprise. It focuses on understanding how various SAP solutions work together to create an integrated, intelligent business ecosystem. One skill to be measured is aligning technology solutions with business strategies effectively.
Topic 3	SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.
Topic 4	SAP Marketing Cloud and Emarsys: This section of the exam covers SAP's marketing automation and customer engagement solutions. It emphasizes understanding how to create personalized marketing campaigns and analyze customer behavior. A skill to be measured is developing targeted marketing strategies using SAP tools.
Topic 5	SAP Commerce Cloud: This section of the exam measures the skills of E-commerce Specialists and covers SAP's cloud-based commerce platform. It focuses on understanding how to build and manage digital storefronts and omnichannel experiences. One skill to be measured is designing effective e-commerce solutions for businesses.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q58-Q63):

NEW QUESTION # 58
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A. Manual: The processing purpose is manually added to the customer profile by an administrator.
B. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
C. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
D. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.

Answer: B,C

NEW QUESTION # 59
You are responsible for business process monitoring in SAP Commerce Cloud.Which business critical process disruptions can be monitored using the standard service flow? Note: There are 2 correct Answers to this question.

A. Search functionality not available
B. Add to cart slowness or failure
C. Database blocking or connection issues
D. Storefront not available

Answer: A,B

NEW QUESTION # 60
Which routing rules for tickets or cases are offered by SAP Service Cloud? Note: There are 2 correct answers to this question.

A. To an employee
B. To a team
C. To a queue
D. To an outbound channel

Answer: A,B

Explanation:
Step 1: Routing Rules in SAP Service CloudRouting rules determine how tickets or cases are assigned to the appropriate resources.
* To a Team:
* Assigns cases or tickets to a group of employees for collaborative resolution.
* To an Employee:
* Directly routes cases to an individual based on skills, availability, or workload.
Step 2: Available Routing Options
* SAP Help Portal: Routing rules in SAP Service Cloud.
References

NEW QUESTION # 61
When are product fields created in SAP Emarsys Customer Engagement?

A. When specific product packages or add-ons are enabled.
B. During the customer checkout process.
C. When new products are added to the inventory.
D. When user accounts are registered.

Answer: A

Explanation:
Step 1: Product Fields in SAP Emarsys Customer EngagementProduct fields are created when specific product-related functionalities, such as packages or add-ons, are enabled in SAP Emarsys Customer Engagement. These fields are essential for managing product-related data and tailoring engagement activities based on inventory or catalog updates.
* SAP Help Portal: Documentation on product field configurations in SAP Emarsys.
* SAP Learning Hub: Emarsys setup and customization courses.
References

NEW QUESTION # 62
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.

A. Automation Center
B. Tactics
C. Contact
D. Channel Updates
E. Interactions

Answer: A,C,E

Explanation:
Automation Program Types in SAP Emarsys Customer Engagement:SAP Emarsys offers multiple automation programs to cater to various customer engagement needs.
Program Types:
* Interactions (A):Automates responses based on customer behavior.
* Contact (B):Focuses on managing customer data and profiles in automation flows.
* Automation Center (C):Provides a central hub for designing and managing complex automation workflows.
Why Other Options Are Incorrect:
* Channel Updates (D):Not a specific program type but part of channel management.
* Tactics (E):Refers to pre-built automation, not program types.
References:
* SAP Emarsys Documentation: Automation Programs.

NEW QUESTION # 63
......

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C_C4HCX_2405 Updated CBT - C_C4HCX_2405 Dumps Download

SAP C_C4HCX_2405 Exam Syllabus Topics:

C_C4HCX_2405 Dumps Download, New C_C4HCX_2405 Exam Online

SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q58-Q63):

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