New 100-140 Test Fee–The Latest Verified Answers for Cisco 100-140: Cisco Certified Support Technician (CCST) IT Support

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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2	IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 3	Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q170-Q175):

NEW QUESTION # 170
An employee reports that they are not receiving any emails. Upon checking, you find that their email inbox is full.
What is the best immediate action to resolve this issue?

A. Advise them to stop sending emails until the issue is resolved
B. Upgrade their email server to handle more messages
C. Change their email client software
D. Delete old or unnecessary emails to free up space

Answer: D

Explanation:
Correct Answer. A. Delete old or unnecessary emails to free up space Deleting old or unnecessary emails is the quickest way to free up space in the mailbox, allowing new emails to be received.
Option B is incorrect as it does not resolve the issue of the inbox being full and will continue to prevent new emails from being received.
Option C is incorrect because upgrading the email server is a more time-consuming and potentially costly solution that may not be necessary.
Option D is incorrect as changing the email client will not affect the capacity of the mailbox on the server.

NEW QUESTION # 171
A technician has fixed a software bug that caused system crashes during data processing tasks.
How should this resolution be documented to ensure it is beneficial for future troubleshooting?

A. Focus on listing the software versions before and after the fix
B. Record the amount of time taken to fix the bug
C. Document the bug, the investigation process, the fix applied, and post-fix testing outcomes
D. Describe the impact of the bug on business operations without technical details

Answer: C

Explanation:
Documenting the entire process from the identification of the bug, through the investigation, to the fix and subsequent testing, provides a complete picture of the issue and its resolution. This type of documentation is invaluable for understanding the problem's nature and the effective strategies used, which can be referenced in future similar scenarios.
Option A is incorrect because knowing the software versions alone does not provide enough detail on the bug or the solution.
Option C is incorrect as the time taken is relevant for performance metrics but doesn't help in future troubleshooting.
Option D is incorrect because focusing on business impacts without technical details does not aid in technical understanding or future issue resolution.

NEW QUESTION # 172
A printer frequently experiences paper jams despite using the recommended paper type. What is the first step a technician should take to troubleshoot this issue?

A. Modify the printer's paper size settings
B. Update the printer's firmware
C. Clean the paper feed rollers
D. Replace the fuser assembly

Answer: C

Explanation:
Correct Answer. B. Clean the paper feed rollers Dirty or worn paper feed rollers are a common cause of paper jams. Cleaning the rollers often resolves issues with paper not being fed correctly into the printer.
Option A is incorrect. The fuser assembly is involved in bonding toner to paper and is not typically related to paper feeding issues.
Option C is incorrect. Firmware updates generally address software issues, not mechanical feeding problems unless explicitly specified.
Option D is incorrect. Incorrect paper size settings can cause errors, but would not typically result in frequent jams unless the settings drastically mismatch the paper loaded.

NEW QUESTION # 173
A user is attempting to install new software on a Windows 10 PC and needs to confirm the version and build of their operating system to ensure compatibility. What should the IT support technician advise the user to do to find this information quickly?

A. Open Command Prompt and type winver
B. Navigate to Control Panel > System and Security > System
C. Go to Settings > Update & Security > Windows Update
D. Right-click on "This PC" and select "Properties"

Answer: A

Explanation:
Correct Answer. B. Open Command Prompt and type winver The winver command in Command Prompt provides a pop-up window displaying the Windows version and build number. This method is quick and displays precisely the needed information for software compatibility checks.
Option A is incorrect because right-clicking on "This PC" and selecting "Properties" does show the OS version but can sometimes lack detailed build information depending on the system configuration.
Option C is incorrect because although navigating to Control Panel > System and Security > System does show detailed system information, it is a longer process compared to using the winver command.
Option D is incorrect because going to Settings > Update & Security > Windows Update focuses on updates and does not directly show OS version and build information.

NEW QUESTION # 174
A user's desktop is undergoing a performance upgrade. The IT technician must ensure the new CPU will maximize the motherboard's capabilities.
Besides checking the CPU socket compatibility, what other motherboard feature should the technician verify?

A. The maximum wattage the motherboard can provide to the CPU
B. The type of audio ports on the motherboard
C. The number of USB ports on the motherboard
D. The color of the motherboard

Answer: A

Explanation:
Correct Answer. A. The maximum wattage the motherboard can provide to the CPU It's essential to verify the maximum wattage the motherboard can provide to the CPU, known as the Thermal Design Power (TDP) limit. This ensures that the new CPU will receive adequate power for optimal performance and prevents system instability or damage due to inadequate power supply.
Option B is incorrect because the color of the motherboard is purely aesthetic and does not affect performance or compatibility.
Option C is incorrect because while audio ports are an important feature for overall system capabilities, they do not impact CPU compatibility or performance.
Option D is incorrect because the number of USB ports, while important for peripheral connectivity, does not affect the compatibility or performance of the CPU.

NEW QUESTION # 175
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New 100-140 Test Fee–The Latest Verified Answers for Cisco 100-140: Cisco Certified Support Technician (CCST) IT Support

Three Easy-to-Use TestsDumps Cisco 100-140 Exam Practice Questions Formats

Cisco 100-140 Exam Syllabus Topics:

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q170-Q175):

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