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Salesforce ADX261 Exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. ADX261 exam is proctored and can be taken either onsite or online. You need to score a minimum of 68% to pass the exam and earn the certification. Administer and Maintain Service Cloud certification is valid for two years, after which you need to pass a maintenance exam to keep your credential active.

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q122-Q127):

NEW QUESTION # 122
Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to take ownership of and respond to incoming cases within 2 hours of case creation.
Which best practice will help UC meet its SLA?

A. Escalation Rules
B. Auto-Response Rules
C. Entitlements and Milestones

Answer: C

NEW QUESTION # 123
universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.

A. Omni channel
B. Custom lightning component
C. Social Conversation component
D. Appexchange solution

Answer: C

NEW QUESTION # 124
Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

A. Create sensitive data rules.
B. Create an IP blocking rule.
C. Enable Assistance Flag Configuration setting.

Answer: B

NEW QUESTION # 125
An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with
lobal data protection and privacy regulations.
Vhich solution should the consultant recommend to meet the requirement?

A. Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable.
B. Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.
C. Search and remove all customer information, including records and in unindexed free-text fields, and refresh sandboxes to ensure no data retention.

Answer: C

Explanation:
To comply with global data protection and privacy regulations, the consultant should recommend a thorough approach to data deletion. This includes searching and removing all customer information from Salesforce, covering both structured data (like records) and unstructured data (such as comments or notes in free-text fields). Additionally, refreshing sandboxes after this process ensures that any copies of the data in development or testing environments are also purged, maintaining compliance and safeguarding privacy.

NEW QUESTION # 126
Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses.
Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents.
What should a consultant recommend to meet the requirements?

A. Share a folder with quick text for each translation.
B. Share each quick text individually to Public Groups.
C. Use custom labels to manage quick text translations.

Answer: A

NEW QUESTION # 127
......

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Dumps ADX261 Free & Preparation ADX261 Store

Dumps ADX261 Free | Perfect Administer and Maintain Service Cloud 100% Free Preparation Store

Salesforce Administer and Maintain Service Cloud Sample Questions (Q122-Q127):

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