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ITIL ITIL4-DPI Exam Syllabus Topics:

Topic	Details
Topic 1	Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
Topic 2	Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 3	Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 4	Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.

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ITIL ITIL4-DPI Exam | ITIL4-DPI Latest Test Pdf - ITIL4-DPI: ITIL 4 Strategist: Direct, Plan and Improve (DPI)

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

A. Strategic
B. Operational
C. Tactical
D. Project

Answer: A

Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

NEW QUESTION # 30
When planning a new service, which three factors should be considered when defining the value that the service will create?

A. Cost, risks, and outcomes
B. Goals, success factors, and key performance indicators
C. Efficiency, effectiveness, and outcomes
D. Measures, methods, and metrics

Answer: A

Explanation:
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")

NEW QUESTION # 31
An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider's governance is CORRECT?

A. An internal service provider cannot govern itself unless it has specifically delegated the authority by the company's governing body
B. An internal service provider must use the service value system instead of governance
C. An internal service provider is not subject to governance because they are part of the same company
D. An internal service provider's governance is limited to external factors such as regulations and legislation

Answer: A

Explanation:
DPI clarifies thatgovernance always comes from the organization's governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-governif explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false-governance always applies. Option D is misleading; theSVS supports governance, not replaces it.
(Reference: ITIL 4 Strategist DPI, section on "Governance in internal and external service provider contexts")

NEW QUESTION # 32
An internal service provider is creating a business case to justify the purchase of a new service management toolset. The business case includes several options from multiple vendors.
Which is MOST important to include in the business case?

A. The risks to the toolset vendors of not selecting their product
B. An evaluation of organizational constraints on the use of the toolset
C. The techniques used to develop the service provider's strategy
D. A description of how the guiding principles will be used to implement the toolset

Answer: B

Explanation:
DPI explains that a business case must include anevaluation of constraints(financial, technical, cultural, and organizational) that might affect adoption of the solution. This ensures feasibility and realistic planning.
Option A (strategy techniques) is irrelevant here. Option B is vendor-focused, not organizational. Option D (guiding principles) supports implementation but is not central to justifying the case.
(Reference: ITIL 4 Strategist DPI, section on "Business cases - evaluating options and constraints")

NEW QUESTION # 33
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?

A. 5% reduction in number of complaints to the service desk by the end of the year
B. 10% increase in resolution of wi-fi incidents within target time by the end of quarter 3
C. 5% increase in user satisfaction scores for the wi-fi service
D. Increase in wi-fi service reliability by the end of quarter 2

Answer: B

Explanation:
SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

NEW QUESTION # 34
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Pass Guaranteed ITIL4-DPI - Fantastic ITIL 4 Strategist: Direct, Plan and Improve (DPI) Latest Test Pdf

ITIL ITIL4-DPI Exam Syllabus Topics:

ITIL ITIL4-DPI Exam | ITIL4-DPI Latest Test Pdf - ITIL4-DPI: ITIL 4 Strategist: Direct, Plan and Improve (DPI)

ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q29-Q34):

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