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ITIL 4 Foundation certification exam is ideal for individuals who are starting their career in IT service management or for those who want to upgrade their existing ITIL knowledge and skills. ITIL 4 Foundation Exam certification exam covers a range of topics, including service management concepts, the ITIL service value system, service value chain activities, and ITIL practices. ITIL 4 Foundation Exam certification exam is intended to validate the candidate's knowledge and understanding of IT service management practices and their ability to apply them in real-world scenarios. By obtaining the ITIL 4 Foundation certification, professionals can demonstrate their commitment to their profession and enhance their career prospects by opening up opportunities for higher-level ITIL certifications.

ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to provide participants with an in-depth understanding of IT Service Management (ITSM) and the ITIL framework. ITIL (Information Technology Infrastructure Library) is a set of best practices for ITSM that helps organizations deliver high-quality IT services to their customers.

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ITIL 4 Foundation Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which gives a user access to a system?

A. Service requirement
B. Service provision
C. Service consumption
D. Service agreement

Answer: B

NEW QUESTION # 13
Which is an activity in the 'Problem control' phase of problem management?

A. Re-assessing a known error to manage the ongoing impact.
B. Reviewing incident records to identity trends
C. Documenting the steps in workaround
D. Implementing a technical fix to resolve an issue

Answer: C

Explanation:
Explanation
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20serv

NEW QUESTION # 14
What can a change schedule be used for?

A. Speeding up the planning and authorization of emergency changes
B. Providing information about deployed changes to help manage incidents and problems.
C. Tracking and managing improvement ideas from identification through to final action
D. Providing a way to initiate normal changes

Answer: B

Explanation:
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble

NEW QUESTION # 15
Which of the following statements about 'outcomes' is TRUE?

A. The delivery of products to a stakeholder is enabled by outcomes
B. Outcomes provide assurance to stakeholders regarding the performance of a service
C. An outcome depends on at least one output to deliver a result
D. The level of expenses regarding a technology for a service is defined by an outcome

Answer: C

Explanation:
An outcome is a result for a stakeholder enabled by one or more outputs1. Outputs are tangible or intangible deliverables of an activity1. For example, a service provider may produce a report (output) that helps a customer make a decision (outcome)2. References: ITIL Foundation - ITIL 4 Edition, page 3; ITIL 4 - A Pocket Guide, page 13.

NEW QUESTION # 16
Which is part of the value proposition of a service?

A. Outputs of the service received by the consumer
B. Risks imposed on the consumer by the service
C. Costs imposed on the consumer by the service
D. Costs removed from the consumer by the service

Answer: D

NEW QUESTION # 17
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Updated ITIL ITIL-4-Foundation exam practice material in 3 different formats

ITIL-4-Foundation Exam Passing Score, New ITIL-4-Foundation Braindumps Sheet

ITIL 4 Foundation Exam Sample Questions (Q12-Q17):

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