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The DumpsQuestion is committed to making the entire ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) exam preparation journey simple, smart, and successful. To achieve this objective the DumpsQuestion is offering the top-rated and updated ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) exam practice test questions in three different formats. These formats are ServiceNow CIS-CSM web-based practice test software, desktop practice test software, and PDF dumps files.

ServiceNow CIS-CSM Certification Exam consists of multiple-choice questions that test the participant's proficiency in implementing and configuring customer service management applications using the ServiceNow platform. CIS-CSM examination also examines the participant's understanding of the ServiceNow development lifecycle, standards, and best practices. The ServiceNow CIS-CSM certification demonstrates that an individual has a comprehensive understanding of ServiceNow's customer service management applications and can implement them effectively.

The CIS-CSM exam consists of 60 questions and has a time limit of 90 minutes. The questions are designed to test a candidate's knowledge of ServiceNow Customer Service Management concepts, as well as their ability to apply this knowledge to real-world scenarios. To pass the exam, candidates must score at least 70%. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years, after which the candidate must retake the exam to maintain their certification status. Earning the CIS-CSM Certification demonstrates to potential employers and clients that a candidate has the skills and knowledge necessary to effectively implement ServiceNow Customer Service Management solutions, making them a valuable asset to any organization.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q117-Q122):

NEW QUESTION # 117
When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

A. Work notes
B. Additional comments
C. Social Logs
D. Social Channels
E. Social Profiles

Answer: E

NEW QUESTION # 118
The available case types are: (Choose two.)

A. Product Support
B. Product
C. Order
D. Support

Answer: B,C

Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html

NEW QUESTION # 119
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

A. Partner contact
B. Customer admin
C. Partner admin
D. Customer contact

Answer: B,C

NEW QUESTION # 120
What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

A. Continual Improvement Management
B. Performance Analytics Spotlight
C. Service Level Agreement Tasks
D. Scheduled Reporting

Answer: A

NEW QUESTION # 121
Entitlements specify the level of service provided to customers.

A. False
B. True

Answer: B

NEW QUESTION # 122
......

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Get the ServiceNow CIS-CSM Certification within the Target Period

CIS-CSM Practice Exam & CIS-CSM Best Questions & CIS-CSM Certification Training

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q117-Q122):

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