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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 2	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 3	Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 4	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5	Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 6	Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 7	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 8	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 9	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q10-Q15):

NEW QUESTION # 10
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. The determination rules have been configured, but not activated.
B. Service Level Agreements are not configured in fine-tuning.
C. A workflow rule was not scheduled to trigger the determination.
D. Service Level Agreements are not activated as a service.

Answer: A,D

NEW QUESTION # 11
Which of the following are the correct types of usage of an installed base? Note: There are 2 correct answers to this question.

A. Tracking measuring points
B. Assigning warranties
C. Assigning to a case
D. Tracking installed assets

Answer: C,D

Explanation:
In SAP Service Cloud Version 2, an installed base is used to manage customer equipment and assets. Tracking installed assets is a primary function, as it allows organizations to maintain a record of customer-owned products or equipment, including details like serial numbers and locations. Assigning to a case is another key usage, enabling service agents to link a case to a specific installed base for accurate service delivery and tracking. According to SAP documentation, "An installed base represents a grouping of products installed at a customer location and can be associated with cases for service requests." Tracking measuring points (A) is related to equipment monitoring in SAP S/4HANA, not a direct function of installed bases in Service Cloud V2. Assigning warranties (C) is managed through registered products, not installed bases.
Reference:
SAP Help Portal: Installed Base Management in SAP Service Cloud V2
SAP Learning: Asset and Installed Base Configuration

NEW QUESTION # 12
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. The event types are enabled by default and cannot be changed.
B. In the timeline configuration
C. In the Customer Hub screen configuration
D. In the general configuration of Agent Desktop

Answer: B

NEW QUESTION # 13
What do you need to configure to access cases in SAP Service Cloud Version 2?

A. Assign access rights directly to the user.
B. Assign the employee to a case type.
C. Assign the business service case to a business role.
D. Create access rights for read mode.

Answer: C

Explanation:
To access cases in SAP Service Cloud V2, the business service case must be assigned to a business role. Business roles define the permissions and access rights for users, including access to specific objects like cases. According to SAP documentation, "Assign the business service case to a business role" is a critical step to ensure users have the necessary permissions to view and manage cases.
Creating access rights for read mode (B) is not a standard configuration step for case access. Assigning the employee to a case type (C) is related to routing, not access. Assigning access rights directly to the user (D) is not supported, as access is managed through business roles.
Reference:
SAP Help Portal: Business Role Configuration in SAP Service Cloud V2
SAP Learning: Access Management in SAP Service Cloud

NEW QUESTION # 14
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

A. Select country theme
B. Maintain organizational units
C. Enable country/region
D. Maintain exchange rate

Answer: B,C

NEW QUESTION # 15
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SAP C_C4H56_2411 Dump Torrent | New C_C4H56_2411 Braindumps Questions

New C_C4H56_2411 Braindumps Questions & C_C4H56_2411 Valid Dumps Book

SAP C_C4H56_2411 Exam Syllabus Topics:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q10-Q15):

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