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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 2	Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 3	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 4	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 5	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

A. Access interactions and notes in the timeline tab
B. Edit customer details
C. Create a new e-mail message or a new case from the What Would You Like To Do? area
D. View customer details
E. Launch a customer survey

Answer: A,C,D

NEW QUESTION # 33
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Initial user
C. Templates
D. Live activity configuration

Answer: A,C

NEW QUESTION # 34
Where are employee working hours maintained?

A. Business user data
B. Holiday calendar
C. Employee data
D. Business role

Answer: C

Explanation:
Employee working hours in SAP Service Cloud V2 are maintained in the Employee data. This includes details such as working hours, time zones, and availability, which are used for scheduling and case routing. According to SAP documentation, "Under the Operating Hours, you can define the working hours of the service agent" within the employee data settings.
Holiday calendar (A) defines non-working days, not individual hours. Business role (B) manages access rights, not working hours. Business user data (D) includes user credentials but not working hour details.
Reference:
SAP Community: Service Level Agreement in SAP Cloud for Customer community.sap.com SAP Help Portal: Employee Data Configuration

NEW QUESTION # 35
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Configure the relevant action
B. Custom entity
C. Mashup
D. Business flow

Answer: A,C

NEW QUESTION # 36
Which attribute can you assign to a warranty?

A. Duration
B. Dates
C. Non-covered categories
D. Registered products

Answer: A

NEW QUESTION # 37
......

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SAP C_C4H56_2411 Latest Exam Discount, C_C4H56_2411 Real Dumps

SAP C_C4H56_2411 Exam Syllabus Topics:

C_C4H56_2411 Real Dumps, C_C4H56_2411 Actual Exam

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q32-Q37):

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