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IASPStrategy Planning Professional Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
How do collaborative online tools affect an organization's way of interacting with its customers?

A. Provide instant and continuous communication with customers
B. Diminish the organization's ability to manage its relationship with customers
C. Provide various customer feedback tools
D. Can work for or against an organization

Answer: A

Explanation:
Collaborative online tools enhance customer interactions by enablinginstant and continuous two-way communication, allowing organizations to respond promptly, gather feedback, and engage customers in real- time. The IASP SPP curriculum recognizes that such tools are increasingly critical for improving customer experience, building loyalty, and fostering co-creation of value. While these tools can have downsides if mismanaged, their primary effect is to expand communication capabilities, supporting transparency and responsiveness that differentiate organizations competitively.#IASP SPP Study Guide - Customer Engagement##Prahalad & Ramaswamy, Co-creation of Value#

NEW QUESTION # 40
Which of the following stages comprise the PDCA cycle?

A. Propose, describe, consult, approve
B. Plan, do, check, act
C. Plan, deliver, collaborate, apply
D. Prepare, design, change, assess

Answer: B

Explanation:
ThePDCA cycle- Plan, Do, Check, Act - is a foundational continuous improvement process originally developed by Deming. It guides strategic planning and quality management efforts by providing a systematic approach to planning initiatives (Plan), executing them (Do), monitoring and evaluating outcomes (Check), and making necessary adjustments (Act). This cyclical method ensures that strategic plans are not static but evolve through ongoing feedback and improvement. The IASP SPP emphasizes the PDCA cycle's utility for strategic plan implementation and performance management, ensuring plans remain relevant and effective.
#IASP SPP Study Guide - Continuous Improvement##Deming, W.E. Out of the Crisis, 1986#

NEW QUESTION # 41
A cornerstone of strategic management is constant commitment to

A. quality circles
B. consensus management
C. reengineering
D. continuous improvement

Answer: D

Explanation:
Continuous improvementis foundational to strategic management, ensuring ongoing adaptation, learning, and performance enhancement. This commitment fosters organizational agility and resilience, critical in dynamic environments. The IASP SPP curriculum emphasizes embedding continuous improvement into culture and processes as a key to sustaining competitive advantage and strategic success. Consensus management and reengineering support improvement but are not as fundamental, while quality circles are specific tools rather than cornerstones.#IASP SPP Study Guide - Continuous Improvement##Deming, Out of the Crisis#

NEW QUESTION # 42
Which of the following best describes a marketing strategy?

A. Addresses the best way to achieve the overall business strategy, competitive advantage in a sustainable way
B. Drives the operation's strategy
C. Must be established first before other strategies are set
D. Defines the organization's product market focus

Answer: D

Explanation:
A marketing strategy primarilydefines the organization's product market focus, specifying target markets, positioning, and customer value propositions. While marketing supports business strategy, it is a subset focused on market-related decisions. The IASP SPP curriculum explains that marketing strategy aligns with but does not precede or override overall business strategy. Operations strategy may be influenced but not driven solely by marketing.#IASP SPP Study Guide - Marketing Strategy##Kotler, Marketing Management#

NEW QUESTION # 43
How can a leader BEST demonstrate she or he really wants to hear another person's views?

A. Directly ask the other person for their views
B. The leader should say something flattering
C. The leader should describe his or her own listening skills first and foremost
D. The leader should first find something to agree on, with the other person

Answer: A

Explanation:
The best way for a leader to show genuine interest in another's views is todirectly ask for them, signaling openness and respect. This encourages honest communication, builds trust, and demonstrates active listening.
The IASP SPP curriculum stresses that effective leaders foster dialogue by inviting input rather than relying on superficial praise or self-presentation. Finding common ground is useful but secondary to authentic inquiry. Clear solicitation of opinions supports engagement and collaborative decision-making critical for strategic alignment.#IASP SPP Study Guide - Leadership and Communication##Covey, The 7 Habits of Highly Effective People#

NEW QUESTION # 44
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Test IASP SPP Dumps Free - Valid SPP Test Review

Strategy Planning Professional SPP certkingdom exam torrent & SPP practice dumps

IASPStrategy Planning Professional Exam Sample Questions (Q39-Q44):

SPP Guide Torrent: IASPStrategy Planning Professional Exam & IASPStrategy Planning Professional Exam Dumps VCE

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