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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q98-Q103):

NEW QUESTION # 98
During a server inspection, a technician observes that the hard drive activity LED is continuously blinking rapidly, even when the server is not processing any known tasks.
What could this indicate?

A. There is potentially unwanted or malicious activity
B. The hard drive is nearing its maximum storage capacity
C. The LED is malfunctioning
D. The server is performing scheduled maintenance tasks

Answer: A

Explanation:
Correct Answer. C. There is potentially unwanted or malicious activity Continuous and rapid blinking of the hard drive activity LED when the server is not knowingly processing tasks can indicate background activity that may be unauthorized or malicious.
Option A is incorrect because while maintenance tasks could cause activity, they are usually known and scheduled, hence not unexpected.
Option B is incorrect because nearing maximum capacity affects performance but doesn't cause continuous, rapid LED blinking.
Option D is incorrect because while possible, a malfunctioning LED is less likely compared to the presence of background processes.

NEW QUESTION # 99
During a TeamViewer session, how should a technician handle a situation where they need to access a user's sensitive files to troubleshoot an issue?

A. Proceed to access the files without informing the user to maintain the flow of the session
B. Record the session without consent to document the necessity of accessing sensitive files
C. Avoid accessing the files and attempt to solve the issue without direct file access
D. Inform the user and request permission to access the specific files needed for troubleshooting

Answer: D

Explanation:
Informing the user and requesting permission not only adheres to ethical guidelines but also maintains transparency and builds trust during the remote support process.
Option A is incorrect because accessing sensitive files without user consent can violate privacy and trust.
Option C is incorrect because it may prevent the technician from fully resolving the issue if file access is crucial.
Option D is incorrect because recording the session without consent is unethical and could violate both legal and company policies.

NEW QUESTION # 100
What is an essential step to take after implementing a solution to an IT problem, but before considering the problem as resolved?

A. Monitor the solution's effectiveness and make adjustments if necessary
B. Revert all changes if any employee complains
C. Ignore feedback and proceed with additional unrelated changes
D. Skip documentation to save time

Answer: A

Explanation:
Correct Answer. C. Monitor the solution's effectiveness and make adjustments if necessary Monitoring the solution after implementation ensures that it effectively resolves the problem and performs as expected. This step is crucial for making any necessary adjustments based on actual outcomes and feedback, ensuring a long-term resolution.
Option A is incorrect as ignoring feedback can lead to unresolved issues and potential failures in the solution.
Option B is incorrect because reverting all changes based on a single complaint is impractical without thorough evaluation.
Option D is incorrect as documentation is vital for future reference and continuous improvement, not something that should be skipped.

NEW QUESTION # 101
You are assisting an end user with a software configuration issue via remote access. You remember seeing a similar issue discussed in a technical forum.
What is the best way to leverage this information?

A. Recommend that the end user read the forum themselves and decide on the action to take
B. Carefully read through the relevant forum thread to understand the context and solutions provided
C. Quickly skim through the forum thread and apply the first solution you find
D. Assume the same solution will work and apply it without further validation

Answer: B

Explanation:
Correct Answer. B. Carefully read through the relevant forum thread to understand the context and solutions provided Thoroughly understanding the context in which solutions were proposed ensures that the correct fix is applied and adjusts for any nuances specific to the user's configuration.
Option A is incorrect. Skimming and applying the first found solution can miss important details and lead to inappropriate actions.
Option C is incorrect. Applying a solution without validation can result in further complications if the contexts differ.
Option D is incorrect. Expecting the end user to determine the solution shifts technical responsibility and may overwhelm the user.

NEW QUESTION # 102
An Android user is unable to download updates for their apps, receiving a notification that there is insufficient storage space.
What should the user do first?

A. Buy a new Android device with more storage
B. Clear the cache and data of apps using significant storage
C. Delete all photos and videos from the device
D. Update the Android OS to the latest version

Answer: B

Explanation:
Correct Answer. A. Clear the cache and data of apps using significant storage Clearing the cache and data for apps that use significant amounts of storage can free up space, allowing for updates and new installations without deleting personal media like photos and videos.
Option B is incorrect because it involves unnecessary loss of personal data which may not be the optimal first step.
Option C is incorrect because purchasing a new device is an extreme and costly solution for a storage issue.
Option D is incorrect because updating the OS generally requires additional storage space, which wouldn't solve the immediate problem.

NEW QUESTION # 103
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Cisco 100-140 Free Study Material | 100-140 Downloadable PDF

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q98-Q103):

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