Salesforce-AI-Specialist Studienmaterialien: Salesforce Certified AI Specialist Exam & Salesforce-AI-Specialist Zertifizierungstraining

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Salesforce Salesforce-AI-Specialist Fragen und Antworten, Salesforce Certified AI Specialist Exam Prüfungsfragen

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Salesforce Salesforce-AI-Specialist Prüfungsplan:

Thema	Einzelheiten
Thema 1	Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
Thema 2	Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Thema 3	Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
Thema 4	Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
Thema 5	Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.

Salesforce Certified AI Specialist Exam Salesforce-AI-Specialist Prüfungsfragen mit Lösungen (Q137-Q142):

137. Frage
Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email.
After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

A. Optimize for Clarity
B. Enhance Friendliness
C. Make Less Formal

Antwort: C

Begründung:
WhenUniversal Containersuses theDraft with Einsteinfeature inSales Cloudto create a personalized email, the predefined adjustment toMake Less Formalis the correct option to revise the draft with a more casual tone. This option adjusts the wording of the draft to sound less formal, making the communication more approachable while still maintaining professionalism.
* Enhance Friendlinesswould make the tone more positive, but not necessarily more casual.
* Optimize for Clarityfocuses on making the draft clearer but doesn't adjust the tone.
For more details, seeSalesforce documentation on Einstein-generated email draftsand tone adjustments.

138. Frage
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Einstein for Service features enables this effort?

A. Einstein Service Replies and Work Summaries
B. Einstein Reply Recommendations and Case Classification
C. Einstein Reply Recommendations and Case Summaries

Antwort: B

Begründung:
Universal Containers aims to reduce overall agent handling time by minimizing the time agents spend typing routine answers for common questions during chats and by reducing post-chat analysis through suggesting values for case fields.
To achieve these objectives, the combination of Einstein Reply Recommendations and Case Classification is the most appropriate solution.
1. Einstein Reply Recommendations:
Purpose: Helps agents respond faster during live chats by suggesting the best responses based on historical chat data and common customer inquiries.
Functionality:
Real-Time Suggestions: Provides agents with a list of recommended replies during a chat session, allowing them to quickly select the most appropriate response without typing it out manually.
Customization: Administrators can configure and train the model to ensure the recommendations are relevant and accurate.
Benefit: Significantly reduces the time agents spend typing routine answers, thus improving efficiency and reducing handling time.
2. Case Classification:
Purpose: Automatically suggests or populates values for case fields based on historical data and patterns identified by AI.
Functionality:
Field Predictions: Predicts values for picklist fields, checkbox fields, and more when a new case is created.
Automation: Can be set to auto-populate fields or provide suggestions for agents to approve.
Benefit: Reduces the time agents spend on post-chat analysis and data entry by automating the classification and field population process.
Why Options A and B are Less Suitable:
Option A (Einstein Service Replies and Work Summaries):
Einstein Service Replies: Similar to Reply Recommendations but typically used for email and not live chat.
Work Summaries: Provides summaries of customer interactions but does not assist in field value suggestions.
Option B (Einstein Reply Recommendations and Case Summaries):
Case Summaries: Generates a summary of the case details but does not help in suggesting field values.
Reference:
Salesforce AI Specialist Documentation - Einstein Reply Recommendations:
Details how Reply Recommendations assist agents in providing quick responses during live chats.
Salesforce AI Specialist Documentation - Einstein Case Classification:
Explains how Case Classification predicts and suggests field values to streamline case management.
Salesforce Trailhead - Optimize Service with AI:
Provides an overview of AI features that enhance service efficiency.

139. Frage
Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.
How should UC meet this requirement?

A. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
C. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.

Antwort: A

Begründung:
To provide the sales team with insights into product and competitor names mentioned during calls, Universal Containers should:
* Enable Einstein Conversation Insights:Activates the feature that analyzes call recordings for valuable insights.
* Enable Sales Recording:Allows calls to be recorded within Salesforce without needing an external recording provider.
* Assign Permission Sets:Grants the necessary permissions to sales team members to access and utilize conversation insights.
* Customize Insights:Configure the system to track mentions of up to50 productsand50 competitors, providing tailored insights relevant to the organization's needs.
OptionCaccurately reflects these steps. OptionAmentions defining recording managers but omits enabling sales recording within Salesforce. OptionBsuggests connecting a recording provider and limits customization to 25 products, which does not fully meet UC's requirements.
References:
* Salesforce AI Specialist Documentation - Setting Up Einstein Conversation Insights:Provides instructions on enabling conversation insights and sales recording.
* Salesforce Help - Customizing Conversation Insights:Details how to customize insights with up to
50 products and competitors.
* Salesforce AI Specialist Exam Guide:Outlines best practices for implementing AI features like Einstein Conversation Insights in a sales context.

140. Frage
An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.
Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A. Use the merge fields to reference a custom related list of opportunities.
B. Use merge fields to reference the default related list of opportunities.
C. Use formula fields to reference the Einstein related list of opportunities.

Antwort: B

Begründung:
In Salesforce, when creating a prompt template for the sales team, you can include data from related objects such as Opportunities that are linked to an Account. The best method to ground the AI model and provide relevant information from related records, like Opportunities, is by using merge fields.
Merge fields in Salesforce allow you to dynamically reference data from a record or related records, like Opportunities for a given Account. In this scenario, the AI Specialist needs to pull data from the default related list of Opportunities associated with the Account. This is achieved by using merge fields, which pull in data from the standard relationship Salesforce creates between Accounts and Opportunities.
Option A (referencing a custom related list) and Option C (using formula fields with Einstein-related lists) do not align with the standard, practical grounding method for this task. Custom lists would require additional configurations not typically necessary for a basic use case, and formula fields are typically not used to directly fetch related list data for prompt generation in templates. The standard and straightforward method is using merge fields tied to the default related list of opportunities.
Salesforce References:
* Merge Fields in Templates: https://help.salesforce.com/s/articleView?id=000387601&type=1
* Grounding Data in Prompts: https://developer.salesforce.com/docs/atlas.en-us.salesforce_ai.meta
/salesforce_ai/grounding_data_prompts

141. Frage
Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record.
What is the most likely explanation for why the draft email shows these placeholders?

A. The user does not have Einstein Sales Emails permission assigned.
B. The user's locale language is not supported by Prompt Builder.
C. The user does not have permission to access the fields.

Antwort: C

Begründung:
When using Einstein Generative AI to create personalized emails, if placeholders appear in the draft email where data from a recipient's Contact record should be, the most likely reason is that the user lacks permission to access the necessary fields. Salesforce's field-level security may prevent users from viewing or utilizing certain data fields, resulting in placeholders being shown instead of the actual values.
Option B is correct because missing field permissions will cause placeholders in email drafts.
Option A (missing Einstein Sales Emails permission) is unlikely, as this would prevent email generation altogether, not just placeholders.
Option C (locale language issues) would more likely affect language-specific issues, not field placeholders.
Reference:
Salesforce Email Template and Permissions Documentation: https://help.salesforce.com/s/articleView?id=sf.email_templates_field_permissions.htm

142. Frage
......

Ich kann mein Leben und Arbeit jetzt nicht ertragen. Ich hoffe auf eine andere bessere Arbeit. Sind Sie der ähnlichen Meinung? Aber, wie kann ich bessere Arbeit bekommen? Lieben Sie IT? Wollen Sie durch IT-Zertifizierungsprüfungen Ihre Fähigkeit beweisen? Wenn ja, nehmen Sie vielleicht an den IT-Zertifizierungsprüfungen teil. Es ist sehr wichtig, Salesforce-AI-Specialist Zertifizierung zu bekommen, wenn Sie großen Erfolg in diesem Bereich machen wollen. Damit können Sie neue Chancen für Ihre Karriere schaffen. Wissen Sie Salesforce Salesforce-AI-Specialist Prüfung? Die Salesforce-AI-Specialist Zertifizierung kann es erleichtern, dass Sie einen Job finden wollen. Aber fühlen Sie es sehr schwierig, die Salesforce-AI-Specialist Prüfung zu bestehen? Es macht nichts, weil Sie die Salesforce-AI-Specialist Prüfungsmaterialien von EchteFrage benutzen können.

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Salesforce-AI-Specialist Studienmaterialien: Salesforce Certified AI Specialist Exam & Salesforce-AI-Specialist Zertifizierungstraining

Salesforce Salesforce-AI-Specialist Fragen und Antworten, Salesforce Certified AI Specialist Exam Prüfungsfragen

Salesforce Salesforce-AI-Specialist Prüfungsplan:

Salesforce Certified AI Specialist Exam Salesforce-AI-Specialist Prüfungsfragen mit Lösungen (Q137-Q142):

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