Official Certified-Business-Analyst Study Guide & Certified-Business-Analyst VCE Dumps

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The purpose of the Salesforce Certified Business Analyst Certification Exam is to validate your knowledge of Salesforce solutions and your ability to analyze business requirements. Salesforce Certified Business Analyst Exam certification exam covers topics such as Salesforce data modeling, business process automation, reporting and analytics, and security and access. By passing this certification exam, you demonstrate your proficiency in using Salesforce tools and features to design and implement effective solutions for your organization.

Salesforce Certified Business Analyst exam covers a wide range of topics related to Salesforce, including its features, functionalities, and best practices. It tests the candidate's ability to analyze business requirements, design solutions, and evaluate the effectiveness of those solutions. Certified-Business-Analyst Exam also includes questions related to data modeling, data analysis, and project management.

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Salesforce Certified Business Analyst Exam Sample Questions (Q220-Q225):

NEW QUESTION # 220
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.''
Who should be listed as the persona?

A. Service rep
B. Contact
C. Sales rep

Answer: C

NEW QUESTION # 221
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A. User stories
B. Acceptance criteria
C. Process maps

Answer: B

Explanation:
The element that the business analyst should use to help the QA team validate that the product fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They can help the QA team test the functionality based on specific scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end users. Process maps are diagrams that show how a business process flows from start to end. They can help the QA team understand how a product or feature works in relation to a process, but not how to validate it without ambiguity. User stories are statements that capture a requirement or feature from an end user's perspective. They can help the QA team understand what needs to be done and why it matters, but not how to validate it without ambiguity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta

NEW QUESTION # 222
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

A. Organize user groups by permission set and train each team.
B. Document key changes and gather feedback to update the backlog.
C. Build tooltips and discoverable content in the new console layouts.

Answer: C

Explanation:
This answer states that building tooltips and discoverable content in the new console layouts is how the BA should help the EMEA sales team learn the new features after completing the user acceptance testing phase of a major update to Sales Cloud. Tooltips are small pop-up windows that provide brief explanations or instructions for a feature or a functionality when a user hovers over or clicks on an element. Discoverable content is content that is hidden until a user interacts with a trigger, such as a button, a link, or an icon.
Building tooltips and discoverable content in the new console layouts can help the BA to provide contextual and on-demand guidance and information to the EMEA sales team, and help them learn the new features at their own pace and convenience. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder

NEW QUESTION # 223
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?

A. They provide valuable feedback on how they use data.
B. They export their data back it up locally.
C. They implement their data entry workarounds in the system.

Answer: A

Explanation:
One way that end users participate as stakeholders in data governance is by providing valuable feedback on how they use data. Data governance is a set of policies and practices that ensure data quality, security, accessibility, usability, and compliance throughout an organization. End users are important stakeholders in data governance because they are the ones who create, consume, update, delete, or share data on a daily basis.
End users can provide valuable feedback on how they use data for their tasks or goals, what data they need or don't need, what challenges or issues they face with data quality or availability, what suggestions they have for improving data processes or systems, etc.

NEW QUESTION # 224
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
C. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.

Answer: A

NEW QUESTION # 225
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Official Certified-Business-Analyst Study Guide & Certified-Business-Analyst VCE Dumps

Quiz Certified-Business-Analyst - Salesforce Certified Business Analyst Exam Newest Official Study Guide

Salesforce Certified Business Analyst Exam Sample Questions (Q220-Q225):

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