Test ADX261 Sample Questions & ADX261 New Dumps Ebook

P.S. Free 2025 Salesforce ADX261 dumps are available on Google Drive shared by BraindumpsPrep: https://drive.google.com/open?id=1EcTwrccK8RMubUIgzU9TdjQ_QK10EeDq

It is acknowledged that high-quality service after sales plays a vital role in enhancing the quality of our ADX261 learning engine. Therefore, we, as a leader in the field specializing in the ADX261 exam material especially focus on the service after sales. In order to provide the top service on our ADX261 training prep, our customer agents will work 24/7. So if you have any doubts about the ADX261study guide, you can contact us by email or the Internet at any time you like.

Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed to assess the knowledge and skills of professionals who work with Service Cloud. Service Cloud is a powerful customer service management platform provided by Salesforce. Administer and Maintain Service Cloud certification exam is intended for professionals who are responsible for configuring, implementing, and managing Service Cloud solutions in their organizations. It is also suitable for those who are seeking to enhance their skills and knowledge of Service Cloud.

>> Test ADX261 Sample Questions <<

ADX261 New Dumps Ebook, Test ADX261 Price

BraindumpsPrep Salesforce ADX261 practice exam support team cooperates with users to tie up any issues with the correct equipment. If Administer and Maintain Service Cloud (ADX261) certification exam material changes, BraindumpsPrep also issues updates free of charge for three months following the purchase of our Administer and Maintain Service Cloud (ADX261) exam questions.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q186-Q191):

NEW QUESTION # 186
Cloud Kicks uses Einstein Next Best Action to help service agents when working on a customer case. Multiple service agents work on the same case.
What should a consultant configure to show service agents when items were started, paused, resumed, and completed?

A. Case History related list
B. Activity analytics tab
C. Actions & Recommendations component

Answer: C

Explanation:
To show service agents when items were started, paused, resumed, and completed in Einstein Next Best Action, configuring the Actions & Recommendations component is recommended. This component provides visibility into the actions taken on a case, including the status of each action, enhancing transparency and collaboration among agents working on the same case.

NEW QUESTION # 187
Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations.
Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?

A. Work on integrating with social media platforms.
B. Focus on scalability for handling high inquiry volume.
C. Emphasize continuous monitoring of chat.

Answer: B

Explanation:
When implementing chatbots to improve customer support operations, prioritizing scalability is crucial. Scalability ensures that the chatbot system can handle a high volume of inquiries efficiently, without compromising response times or customer experience. This focus helps in managing peak periods and growing customer bases, making chatbots a sustainable solution for enhancing support operations.

NEW QUESTION # 188
Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicated account manager needs Read-Only access and a support specialist needs Read and Write access.
Which feature will provide the required level of access?

A. Case teams
B. View All for Case
C. Manager groups

Answer: A

NEW QUESTION # 189
A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.
Which solution should the consultant recommend to prevent this scenario from happening in the future?

A. Add the related Account's Entitlement related list to the Case Lightning Record Page.
B. Add the Case's Entitlement related list to the Case Lightning Record Page.
C. Add the related Contact's Entitlement related list to the Case Lightning Record Page.

Answer: C

Explanation:
To prevent agents from responding to cases from customers who are ineligible for support, adding the related Contact's Entitlement related list to the Case Lightning Record Page is recommended. This allows agents to quickly verify the customer's entitlement to support before proceeding with case resolution, ensuring compliance with support policies.

NEW QUESTION # 190
Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l
had progressed in troubleshooting?

A. Lightning Guided Engagement
B. Path for Cases
C. Service Console Macros
D. Lighining Row Component

Answer: A

NEW QUESTION # 191
......

Salesforce training pdf material is the valid tools which can help you prepare for the ADX261 actual test. ADX261 vce demo gives you the prep hints and important tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. With the help of ADX261 study material, you will master the concepts and techniques that ensure you exam success. What’s more, you can receive ADX261 updated study material within one year after purchase. Besides, you can rest assured to enjoy the secure shopping for Salesforce exam dumps on our site, and your personal information will be

ADX261 New Dumps Ebook: https://www.briandumpsprep.com/ADX261-prep-exam-braindumps.html

What's more, part of that BraindumpsPrep ADX261 dumps now are free: https://drive.google.com/open?id=1EcTwrccK8RMubUIgzU9TdjQ_QK10EeDq

Greg Ward Greg Ward

Biography

Test ADX261 Sample Questions & ADX261 New Dumps Ebook

ADX261 New Dumps Ebook, Test ADX261 Price

Salesforce Administer and Maintain Service Cloud Sample Questions (Q186-Q191):

Archives