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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q85-Q90):

NEW QUESTION # 85
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 86
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics

NEW QUESTION # 87
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

• A. Focus solely on cost as the deciding factor
• B. Outsource immediately to save time without evaluating other factors
• C. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
• D. Conduct a staff survey to gauge internal preferences

Answer: C

NEW QUESTION # 88
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of

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