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>> Energy-and-Utilities-Cloud Valid Study Questions <<
Energy-and-Utilities-Cloud Exam Format, Energy-and-Utilities-Cloud Vce File
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q33-Q38):
NEW QUESTION # 33
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?
- A. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
- B. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
- C. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
- D. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
- E. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
Answer: A,B,C
Explanation:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B. Use a standard graph component available within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C. Develop or configure integration between Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D. Develop or configure integration between Salesforce Energy and Utilities Cloud and the energy company's customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage. Reference = Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements: https://developer.salesforce.com/docs
NEW QUESTION # 34
consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?
- A. Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
- B. Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
- C. Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
Answer: C
NEW QUESTION # 35
Which three features are included in the Energy and Utilities Cloud Console?
- A. Multiple tabs, such as Overview.Biling. and Usage
- B. Configuration options with significant coding
- C. Customer 360 view
- D. Customer Story
- E. Rate Comparison
Answer: A,C,E
Explanation:
The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer's interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery.
References= Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console's capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.
NEW QUESTION # 36
An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?
- A. A Pricing Plan Entry, with type as Price and charge type as Recurring
- B. A Pricing Variable, with type as Price and charge type as Recurring
- C. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
- D. A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
Answer: A,C
Explanation:
When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition. Reference = Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms: https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5
NEW QUESTION # 37
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
- A. Work Order. Work Order Line Item Work Procedure. Work Plan
- B. Work Order. Work Order Line item. Service Territory. Work Type
- C. Work Order. Work Order Line Hem, Service Appointment, Work Type
- D. Work Order. Work Type. Service Appointment. Service Territory
Answer: C
Explanation:
The EnergyRuntimeServiceSFS sample permission set within Salesforce Energy and Utilities Cloud grants "View All" and "Modify All" permissions to a user for the following objects: A. Work Order, Work Order Line Item, Service Appointment, Work Type. These permissions ensure that users assigned to this permission set have comprehensive access to manage and update records related to service fulfillment, including detailing the work to be done (Work Order and Work Order Line Item), scheduling and managing appointments for service execution (Service Appointment), and defining the nature of the work (Work Type). This level of access is critical for roles that are involved in the planning, scheduling, and execution of service orders within the utility sector. Reference = Salesforce documentation on service and field service management, including the configuration of permission sets for service operations, provides insights into the setup and customization of access controls for managing work orders and service appointments: https://help.salesforce.com/articleView?id=fs_perm_sets.htm&type=5
NEW QUESTION # 38
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