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With the aim of helping aspirants to achieve the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support) certification, TrainingDump is committed to providing the best quality and updated ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam dumps. With their authentic and Real ITIL-4-Specialist-Create-Deliver-and-Support Exam Questions, you can be confident of passing the ITIL ITIL-4-Specialist-Create-Deliver-and-Support certification exam on the first try.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q11-Q16):
NEW QUESTION # 11
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?
- A. Self-service portals
- B. Event surveys
- C. Topic-based forums
- D. Social media
Answer: C
Explanation:
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.
NEW QUESTION # 12
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?
- A. Advanced analytics
- B. ITSM software
- C. Information models
- D. Artificial intelligence
Answer: D
Explanation:
Artificial intelligenceis commonly applied to process and interpret unstructured text, enabling tasks such as generating summaries, translations, and extracting meaningful insights.
NEW QUESTION # 13
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?
- A. Understand the situations in which incidents and service requests will be initiated
- B. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
- C. Understand which steps contribute least to the support of the service
- D. Identify the activities which could be improved by the use of automation
Answer: A
Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.
NEW QUESTION # 14
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created
- A. 2 and 3
- B. 3 and 4
- C. 1 and 4
- D. 1 and 2
Answer: B
Explanation:
Individual changes should be measured by the outcomethey create to ensure they deliver real value, and theoverall success of multiple changes should also be measured by the outcometo confirm that the cumulative improvements meet business objectives.
NEW QUESTION # 15
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent. Which concept should be applied to overcome this challenge?
- A. Workforce planning and management
- B. Shift-left
- C. Working with a customer-oriented mindset
- D. A continual improvement culture
Answer: D
Explanation:
The organization should apply a continual improvement culture (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.4.1) defines this culture as one that fosters trust, encourages employee input, and ensures suggestions are acted upon through transparent processes, addressing the lack of trust and past neglect. This aligns with the service value system's focus on ongoing enhancement. Option A is customer-focused but not employee-centric; option B relates to task shifting; and option D addresses staffing, not cultural issues. The guide emphasizes leadership's role in building this culture.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.4.1 - Continual Improvement Culture.
NEW QUESTION # 16
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