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EXIN ITIL Foundation (V4) Sample Questions (Q424-Q429):

NEW QUESTION # 424
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

A. An organization should always use a single technique to ensure metrics are consistent
B. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
C. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
D. An organization should always develop competencies in methodologies and techniques that will meet their needs

Answer: D

NEW QUESTION # 425
Understanding the level of risk during and after change and providing confidence in the degree of compliance withgovernance requirements during change are both ways of adding business value through which part of the service lifecycle?

A. IT Service Continuity Management
B. Risk Management
C. Availability Management
D. Service Transition

Answer: D

NEW QUESTION # 426
What is a configuration item?

A. Any component that needs to be managed in order to deliver an IT service
B. Any financially valuable component that can contribute to delivery of an IT product or service
C. Any change of state that has significance for the management of a service
D. A problem that has been analyzed but has not been resolved

Answer: A

Explanation:
Reference: https://www.bmc.com/blogs/itil-key-terms/

NEW QUESTION # 427
Which of the following questions does the guidance in service strategy help to answer?
-What services should we offer and to whom?
-How do we differentiate ourselves from competing alternatives
-How do we create value for our customers?

A. All of the above
B. 3 only
C. 1 only
D. 2 only

Answer: A

NEW QUESTION # 428
A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A. Manage an activity
B. Tell others about the progress of an activity
C. Be kept up to date on the progress of an activity
D. Perform an activity

Answer: C

NEW QUESTION # 429
......

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ITIL Test Vce - Download ITIL Demo

Quiz 2025 EXIN ITIL Latest Test Vce

EXIN ITIL Foundation (V4) Sample Questions (Q424-Q429):

Free PDF Quiz ITIL - Perfect ITIL Foundation (V4) Test Vce

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