Quiz 2026 High Hit-Rate CIS-HAM: Exam Certified Implementation Specialist - Hardware Asset Management Actual Tests

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q61-Q66):

NEW QUESTION # 61
What information would you track for a configuration item (CI) versus an asset? (Choose two.)

A. Operational
B. Lifecycle
C. Contractual
D. Financial
E. Relationship

Answer: A,E

Explanation:
* Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
* Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
* Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
* Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
* Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
* Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.
References: 3: Asset and CI management - Product Documentation: San Diego - ServiceNow 2: What is the difference between an Asset and a Configuration Item? 1: [ITIL 4 Foundation] IT Assets vs. Configuration Items (CI's) - CertiBanks

NEW QUESTION # 62
What is an attribute that will remain unchanged throughout the life of the asset?

A. Serial number
B. Memory
C. Operating system
D. CPU type

Answer: B

NEW QUESTION # 63
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

A. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
D. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not

Answer: C

Explanation:
According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?

NEW QUESTION # 64
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A. Asset tracking unit
B. Asset tag
C. Model number
D. Model category
E. Display name

Answer: C

Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.
References:
1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
2: Hardware Asset Management overview - ServiceNow - Now Support
3: Product Documentation | ServiceNow
4: Automation Simplifies Hardware Asset Management - ServiceNow Blog

NEW QUESTION # 65
Any normalization that has occurred on a model can be reverted by using this feature.

A. Normalizations cannot be reverted
B. Rollback Normalization Business Rule
C. Revert Normalization UI Action
D. Undo Normalization Scheduled Job

Answer: C

Explanation:
Hardware normalization is a process that standardizes the data of hardware and consumable models by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules12.
Normalization can be performed manually or automatically on models in the model catalog12.
If a model has been normalized, it will have a check mark in the Normalized column in the model list1.
To revert the normalization of a model, you can use the Revert Normalization UI action, which is available on the model form13.
The Revert Normalization UI action will restore the original values of the model attributes that were changed by the normalization process13.
The Revert Normalization UI action will also clear the Normalized check mark and the Normalization Source field on the model form13. References: Work with hardware normalization - ServiceNow - Now Support, Hardware Asset Management builds onCore Asset Management - ServiceNow, Automation Simplifies Hardware Asset Management - ServiceNow Blog, Product Documentation | ServiceNow

NEW QUESTION # 66
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Quiz 2026 High Hit-Rate CIS-HAM: Exam Certified Implementation Specialist - Hardware Asset Management Actual Tests

Valid CIS-HAM Exam Bootcamp | Key CIS-HAM Concepts

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q61-Q66):

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