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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 2	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 3	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 4	Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 5	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 6	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 7	Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Subject
B. Installed base
C. Case type
D. Status

Answer: C,D

NEW QUESTION # 61
Which of the following activities are necessary for using cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Activate Scoping Items
B. Set Up Product Lists
C. Set Up Business Roles
D. Maintain Business Users

Answer: A,C

NEW QUESTION # 62
Which attribute can you assign to a warranty?

A. Dates
B. Non-covered categories
C. Registered products
D. Duration

Answer: D

NEW QUESTION # 63
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Account hierarchy
B. Responsible employee
C. Service Team
D. Contact

Answer: B,C

Explanation:
In SAP Service Cloud V2, case routing can utilize master data such as Responsible employee to assign cases to specific individuals based on conditions like expertise or availability. Service Team is also used to route cases to predefined teams. According to SAP documentation, "Case routing rules can leverage master data like Responsible Employee and Service Team to determine case assignments." Contact (B) is a case attribute but not typically used for routing. Account hierarchy (C) is used for account management, not routing.
Reference:
SAP Help Portal: Case Routing Configuration in SAP Service Cloud V2
SAP Learning: Master Data in Case Routing

NEW QUESTION # 64
Which elements can you use to control the reaction time? Note: There are 2 correct answers to this question.

A. Working calendar
B. Autoflow
C. Operating hours
D. Case Designer with the step option assignment

Answer: A,C

Explanation:
In SAP Service Cloud V2, reaction times for cases are influenced by Working calendar, which defines non-working days and holidays, and Operating hours, which specify the hours during which service agents are available. These elements ensure that reaction times are calculated based on actual working periods. According to SAP documentation, "Working calendar and operating hours are used to control reaction times by defining the availability for case handling." Case Designer with step option assignment (A) is for routing, not reaction time control. Autoflow (D) automates actions but does not directly manage reaction times.
Reference:
SAP Help Portal: SLA and Reaction Time Configuration
SAP Community: Managing Case Timelines

NEW QUESTION # 65
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C_C4H56_2411 Latest Dumps, Dumps C_C4H56_2411 Cost

SAP C_C4H56_2411 Exam Syllabus Topics:

Dumps C_C4H56_2411 Cost | C_C4H56_2411 Latest Real Test

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q60-Q65):

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