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BCS ISTQB Certified Tester Advanced Level - Test Management v3.0 Sample Questions (Q28-Q33):

NEW QUESTION # 28
A project has been running for a few months and the team does not seem to be making progress in their test approach. The team also lacks drive and enthusiasm and is sometimes seen to be performing their tasks too slowly. You have been asked to recruit an extra person into the team. In addition to introducing the new team member, you have decided to raise motivation.
Which of the actions listed below would most likely result in the opposite, a de-motivation of the team?

A. Constantly prescribing overtime to the testers so that they will be accustomed to perform extra hours when necessary.
B. Criticising testers only in private when they made a mistake during their test activities.
C. Providing adequate rewards to the testers when they have done an outstanding job.
D. Organising a meeting with senior management in which senior management addresses the importance of good testing for this project.

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus addressesmotivators and de-motivatorsin test teams. Sustainedmandatory overtimeis explicitly highlighted as ade-motivator, leading to burnout, reduced morale, and lower quality over time. In contrast, private, constructive feedback,recognition/reward, andvisible management supportare listed as practices that canimprove motivation. Hence,constantly prescribing overtime (B)is the option most likely tode-motivatethe team.
(ISTQB CTAL-TM v3.0 - Chapter "People Skills - Team Composition": motivation and de-motivation factors; effects of overwork, recognition, supportive leadership, and constructive feedback.)

NEW QUESTION # 29
Following up on the situation, the team lacks drive and is performing tasks too slowly. You have been asked to recruit an extra person into the team. Which of the following team roles would be most appropriate to enhance the team?

A. A person with in-depth technical skills
B. A person who brings new ideas to the team
C. A test process improvement consultant
D. A person with the ability to complete tasks

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
According to theISTQB Certified Tester Advanced Level - Test Manager v3.0 Syllabus (Chapter 7: People Skills - Team Composition), theBelbin team role modelis referenced to describe how a balanced team benefits from diverse behavioral roles.
"A team should consist of people who complement each other's strengths and weaknesses. When the team lacks drive or the ability to meet deadlines, a role such as the Implementer or Completer-Finisher may be needed to ensure that work is completed efficiently and on time." (ISTQB CTAL-TM v3.0 Syllabus, Chapter 7 - People Skills, Section: Building and Leading Test Teams) When a test teamlacks driveand isslow in completing tasks, this indicates the absence oftask-oriented rolesthat emphasize execution and delivery. The Belbin roles that suit this gap include:
Implementer (Practical Organizer)- disciplined, reliable, and efficient in turning ideas into actions.
Completer-Finisher (Detail-Oriented Finisher)- conscientious and ensures that work is completed to the required standard.
Recruiting a person with astrong ability to complete tasksbest addresses this deficiency and directly improves the team's delivery performance.
Why the Other Options Are Incorrect:
B). A test process improvement consultant- Focuses on optimizing processes, not motivating daily execution or speeding up delivery.
C). A person with in-depth technical skills- Adds expertise but does not necessarily address the lack of drive or task completion discipline.
D). A person who brings new ideas to the team- Reflects a creative or "Plant" role, valuable for innovation but not for improving execution speed or focus.
References (from ISTQB Certified Tester Advanced Level - Test Manager v3.0 Syllabus):
Chapter 7:People Skills - Team Composition
Section:Test Team Dynamics and the Belbin Team Roles
States that"the Test Manager should identify and balance behavioral roles within the team to ensure effectiveness, for example, introducing task-oriented members when delivery speed is lacking."

NEW QUESTION # 30
Assume that you have calculated the following costs of quality:
Average cost of detection: €350
Average cost of internal failure: €250
Average cost of external failure: €4,500
The average costs of detection and internal failure are calculated using the number of defects found prior to release, while the average cost of external failure is calculated using the number of defects found after release.
What is the saving in cost of quality for each defect found in testing?

A. €4,600
B. €3,900
C. €5,100
D. €4,400

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus explains thecost of quality (CoQ)perspective for testing and distinguishes betweenpre-release costs(e.g., detection/appraisal andinternal failurecosts) andpost-release costs(external failurecosts). When a defect is foundduring testing, you incur detection and internal failure costs; if it escapes to production, you incur the (typically much higher) external failure cost. Thesaving per defect found in testingis calculated as:
External failure # (Detection + Internal failure)=€4,500 # (€350 + €250) = €4,500 # €600 = €3,900.
This aligns with the syllabus guidance to quantify testing's economic value by comparing avoided external failure costs with the costs of detecting and fixing defects before release (CoQ view).

NEW QUESTION # 31
You are a tester working in an Agile team for the tax office. Developers on the team have been trained and are experienced in component testing, including various types of code coverage and reviews. The test policy has a clear statement that shift-left is a main focus in trying to achieve software quality. The team is currently developing a new version of the critical income tax application.
Which test activities would you propose to mitigate the risks for the most critical features in the new version of the income tax application?

A. Introduce code reviews and statement coverage criteria
B. Introduce formal test design techniques, e.g., decision tables and equivalence partitioning, during system testing
C. Define strict entry and exit criteria between the various test levels
D. Introduce IEC 61508 as a standard to follow, prescribing the test techniques and required level of coverage

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
The syllabus emphasizes applyingappropriate test design techniquesbased onriskandtest level. In an Agile, shift-left context where developers already performcomponent testingwithcoverage and reviews, the incremental risk mitigation forcritical business featuresatsystem levelcomes from applyingsystem-appropriate formal test design techniques(e.g.,equivalence partitioning, boundary value analysis, decision tables) to ensure thorough functional coverage of critical logic and business rules.
Option A (strict entry/exit criteria) is a control mechanism but does not directly enhance thoroughness for critical features.
Option B (IEC 61508) is asafetystandard not appropriate for a tax application and would be disproportionate.
Reference: ISTQB CTAL-TM v3.0 Syllabus, Chapter 3 (Test Planning, Monitoring, and Control) on selectingtest design techniquesby level and risk; Chapter 4 (Risk-Based Testing) on focusingadditional test design rigoronhigh-riskfeatures; Agile testing alignment in the syllabus sections that highlightshift-leftand tailoring practices per level.

NEW QUESTION # 32
For which type of testing would a test manager be involved with establishing benchmarks?

A. Non-Functional Testing
B. Functional Testing
C. White-box Testing
D. Testing Black-box

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ISTQB Certified Tester Advanced Level - Test Manager v3.0 syllabus:
WithinTest Planning(Chapter:Test Planning, Monitoring, and Control), the syllabus describes that the test manager defines the test approach fornon-functional quality characteristics(e.g., performance, load, scalability, reliability). For these, the test manager oftensets or references benchmarks/baselines and success criteria(e.g., response-time thresholds, throughput targets) to evaluate system behavior under specified conditions. Establishing and usingbenchmarksis a hallmark ofnon-functional testing, particularlyperformance testing.
(Reference: CTAL-TM v3.0 Syllabus - Chapter "Test Planning, Monitoring, and Control", subsections on defining the test approach for non-functional testing and specifying success criteria/benchmarks.)

NEW QUESTION # 33
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BCS ISTQB Certified Tester Advanced Level - Test Management v3.0 Sample Questions (Q28-Q33):

Updated BCS TM3 Exam Questions For Accurately Prepare [2025]

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