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The Microsoft MB-230 Exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q229-Q234):

NEW QUESTION # 229
A company administrator is setting up Dynamics 365 Omnichannel for Customer Service.
The administrator is unable to complete the setup due to insufficient permissions.
You need to ensure that the administrator can complete the setup.
Which three security settings should you assign to the administrator? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Read access to the Client Access License
B. Dynamics 365 System Administrator
C. -write access to the Client Access License
D. Power Platform Admin role
E. Dynamics 365 Global Administrator

Answer: B,D,E

NEW QUESTION # 230
You are implementing Omnichannel for Customer Service for a call center.
The call center's requirements for the implementation are as follows:
When a new chat conversation is started, the Customer Summary and New Case form tabs must be open.
The Customer Summary tab must be the primary tab during the conversation.
Agents must be able to close the New Case form tab.
Agents must not be able to close the Customer Summary tab.
You need to configure the tabs.
Which configuration should you use for each tab? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

NEW QUESTION # 231
You need to search for answers to customer claims.
Which type of search should you perform?

A. Related
B. Timeline
C. Detail
D. Case Relationships
E. Quick Find

Answer: E

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh#knowledgebase- search-control

NEW QUESTION # 232
You have a Microsoft Dynamics 365 environment.
You implement Field Service.
A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled.
You need to resolve the issue.
What should you do?

A. In System Settings, set the Fiscal Year End.
B. Add the Customer Service Representative role to User1.
C. Set the agreement status to Active.
D. Set the work order duration.

Answer: A

NEW QUESTION # 233
A company uses Dynamics 365 Customer Service.
Help desk representatives must be able to open multiple sessions. Each representative must have the same application experience when logging into the application. Agents must provide a standard response depending on what the customer issue is when someone calls in for support. The standardized response must use the same language each time.
You need to configure the required features.
What should you configure? To answer drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.

Answer:

Explanation:

NEW QUESTION # 234
......

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Exam MB-230 Discount - Test MB-230 Vce Free

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q229-Q234):

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