Exam ServiceNow CSA Prep, Valid CSA Exam Syllabus

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Valid CSA Exam Syllabus | CSA Valid Exam Notes

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ServiceNow Certified System Administrator Sample Questions (Q148-Q153):

NEW QUESTION # 148
In what order are Access Controls evaluated?

A. Table-level - most specific to most general; then Row-level - most specific to most general
B. Field-level - most specific to most general: then Table-level - most specific to most general
C. Field-level - mast general to most specific: then Row-level - most specific to most general
D. Table-level - most specific to most general; then Field-level- most specific to mast general

Answer: B

NEW QUESTION # 149
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

A. Reference:
B. Lookup
C. Quickview
D. Snapshot
E. Preview
F. Drilkdown

Answer: A

NEW QUESTION # 150
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

A. Dependency View
B. Schema Map
C. Dependency Map
D. Database View

Answer: A

Explanation:
TheDependency Viewgraphically representsConfiguration Items (CIs)and their relationships in ServiceNow' sConfiguration Management Database (CMDB). It provides an interactive visualization of dependencies and relationships between infrastructure components, helping administrators understand system architecture.
Displays CI relationships in an interactive graphical format.
Helps identifyupstream and downstream dependencies(e.g., how a failed server affects dependent applications).
Can be accessed via theConfiguration Item (CI) formunder theRelated Linkssection.
Used inImpact Analysisfor Change Management and Incident Management.
A: Schema Map- Used to visualizetable relationships, not CI dependencies.
C: Dependency Map- Not a ServiceNow term; the correct term isDependency View.
D: Database View- Used to createvirtual tablescombining data from multiple tables but does not display CI dependencies graphically.
Reference:ServiceNow Dependency Views - Official Documentation

NEW QUESTION # 151
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

A. Analytics Reports
B. Performance Analytics
C. Scheduled Reports
D. Reporting

Answer: B

Explanation:
Performance Analytics (PA)in ServiceNow allows users tocreate dashboards with widgetsthatvisualize trends over timeto monitor and improve processes.
Key Features ofPerformance Analytics:
#Data Visualization:Users can track KPIs, measure performance trends, and create meaningful insights.
#Dashboards & Widgets:Custom dashboards with interactive widgets display real-time analytics.
#Historical & Trend Analysis:Unlike standard reports, PAanalyzes trends over time, helping organizations improve their services.
#Predictive Insights:Uses historical data toidentify patternsand drive informed decisions.
A: Analytics Reports
No such feature existsin ServiceNow under this name. The correct term isPerformance Analytics.
C: Scheduled Reports
Scheduled reports allow users toautomate report delivery, but they donotprovideinteractive dashboardsortrend analysis.
D: Reporting
Standard Reportingprovidessnapshot views of databut does not supporttrend analysisover time likePerformance Analytics.
Reference:ServiceNow CSA Documentation - Performance Analytics Overview ServiceNow Product Documentation - Creating Dashboards & Widgets with PA(https://docs.servicenow.com)

NEW QUESTION # 152
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers

A. Discovery
B. Performance Analytics
C. Configuration Management (CMDB)
D. Service Mapping
E. Financial Management

Answer: A,C,D

Explanation:
To track and manageinfrastructure componentsthat support aneCommerce service, a customer needs tools that providevisibility into IT assets, relationships, and dependencies.
B: Configuration Management (CMDB)
TheCMDBis a central repository that stores information aboutConfiguration Items (CIs)such as servers, databases, applications, and network devices.
Helpstrack relationshipsbetween components supporting the eCommerce service.
Example:Tracking which servers host the online store application.
D: Discovery
Discoveryautomatically identifies and updatesIT assets and infrastructurein the CMDB.
Scanson-premise and cloud environmentsto find servers, applications, and databases.
Example:Detecting newly deployed servers supporting the eCommerce platform.
E: Service Mapping
Service Mappingbuilds avisual mapof how infrastructure components (CIs) relate to abusiness service.
Helps identifydependenciesbetween applications and underlying infrastructure.
Example:Mapping how web servers, databases, and payment systems interact to support eCommerce transactions.
A: Performance Analytics
Performance Analytics (PA)is used fortrend analysis and reporting, but it doesnot track infrastructure components.
PA could beused laterto analyze eCommerce performance, but itdoes not discover or track components.
C: Financial Management
Financial Management(NowITFM or TBM) tracksIT costs and budgets, notinfrastructure components.
It helpsanalyze IT spendingrelated to infrastructure but doesnot provide technical trackingof eCommerce components.
References:ServiceNow Documentation:CMDB Overview
ServiceNow Documentation:Discovery Overview
ServiceNow Documentation:Service Mapping Overview

NEW QUESTION # 153
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Exam ServiceNow CSA Prep, Valid CSA Exam Syllabus

Valid CSA Exam Syllabus | CSA Valid Exam Notes

ServiceNow Certified System Administrator Sample Questions (Q148-Q153):

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